Trainsplit Refund

[leyley]

Hi

I have a ticket booked for this coming thursday returning monday bia trainsplit but i cant go now for a personal reason.

However it says the only way i can get a refund is if i have re-booked for a later date. I dont want this - I understand i may have to pay £10 for my refund and thats fine but its only showing as £3.95 and then no option for the rest on a set of tickets that cost me £139.

Ive emailed them but they dont seem very speedy on replying which i understand however with my journey in 2 days i dont want to miss the opportunity to get a refund of any sort before then

any ideas

 

[bcarmicle]

If you’ve purchased Advance tickets which is likely, there is no right to a refund, only to a change to a different date/time. Flexible tickets can be refunded less an administration fee; these can be refunded after the date of travel so there is no rush as such.

 

[Mcr Warrior]

@leyley. Welcome to the forum. What ticket(s) have you purchased? One or more advance singles? Presumably given the overall price paid, this isn't a local journey?

 

[leyley]

oh i see. Well thats the last time i do this split ticketing thing then as it was only really saving a tenner on the off peak return.

Guess thats that money gone then

 

[skyhigh]

What is the journey and what tickets do you actually have?

 

[Haywain]

Well thats the last time i do this split ticketing thing then as it was only really saving a tenner on the off peak return.

The problem is not the ticket splitting, but buying Advance tickets without being aware of the conditions. I am pretty sure that Trainsplit makes these clear but it is always important to know not just how much you are saving but what you might be losing in the process. A saving of £10 isn't really worth it for the loss of flexibility and refund rights.

 

[Benjwri]

And worth noting if you use the filters and ask it to only show walk up tickets, you will get split ticketing and retain your refund rights.

 

[leyley]

The problem is not the ticket splitting, but buying Advance tickets without being aware of the conditions. I am pretty sure that Trainsplit makes these clear but it is always important to know not just how much you are saving but what you might be losing in the process. A saving of £10 isn't really worth it for the loss of flexibility and refund rights.

yes very expensive mistake to make but not understanding fully how this works