Trouble is, that if there's a shortage of people with the right qualities, how will rising salaries help? Surely it just moves the few able/capable people around, i.e. moving from one employer to another, which just leaves other employers short-staffed. The answer must be to either improve standards of training/education or for the employer to find ways of utilising staff of lower abilities/qualifications, i.e. to take away the simpler tasks from experienced/qualified staff so they have time to do more complicated/skilled tasks.