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United Airlines forcibly removes passenger from overbooked flight

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vrbarreto

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If you do some digging on Dao, you'll find some interesting stuff. He's facing 98 charges of illegal prescribing, plus he already has a conviction for illegal prescribing in exchange for sexual favours. He is also a professional gambler.

While it doesn't change the appalling way UA treated him, it's surprising the news hasn't picked up on this fruity stuff.

He's not the full shilling, doctor or not. He was found to have a mental health condition when unsuccessfully applying to get his licence back (he was given a limited licence to practice a couple of years back though). Glad my instincts weren't way off at least.

https://www.thelayoff.com/t/MK1fXsP

Some free journalism for you here:

http://www.state.ky.us/agencies/kbml/finalorders/22439.pdf

Not quite.. That was 2003 and he was sentenced in 2005.

http://www.wave3.com/story/4301599/elizabethtown-doctor-indicted-on-98-drug-charges
David A. Dao, 57, of Elizabethtown, faces 98 charges of illegally prescribing and trafficking prescription painkillers. Dao formerly worked at Hardin Memorial Hospital and owned a medical practice.

(copyright 2005 associated press)

So the 98 charges were then....
 
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Tetchytyke

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To lighten the tone, this made me laugh.

Ryanair Passenger Charged 15 Euro For Being Dragged Off Plane

IN a bid to keep up with other airlines that it admires and aspires to be like, budget flight providers Ryanair have announced that they will be following United Airlines example, when it comes to dragging people off their planes, adding that they will be imposing a 15 euro charge to cover the cost of the process.

United Airlines regained their title as worst way to travel yesterday after footage emerged of a plain clothes officer wrestling a man out of his seat and dragging him off the plane following an argument in which the man failed to accept that he was not allowed to stay on a flight that he had bought and paid for.

Always looking for new ways to inconvenience their own customers, Ryanair quickly announced that they really like the way UA handled the situation, adding that they’d been ‘looking for something just like this’ to make their own flights just that little bit more wrought with tension and misery.

Seeing no sense in kicking the **** out of someone for free, Ryanair went ahead and added a 15 euro charge, ‘just for the craic’.

“We’ll be accompanying each kicking with a little trumpet sound,” beamed a spokesperson for the airline.

“Now, we’ve all seen the video of what happened on the UA flight, and the subsequent online backlash. But honestly, it looks like no big deal to us. If UA can get away with overselling flights and then kicking the **** out of people who won’t leave, then we think that’s something we could really get on board with”.

The spokesperson concluded by stating that priority passengers will receive priority thumps in the face, and would receive preferential treatment when being dragged away kicking and screaming.

http://waterfordwhispersnews.com/20...r-charged-15-euro-for-being-dragged-off-plane
 

158747

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So the CEO of United Airlines thinks the fact that the passenger was "disruptive and belligerent" justified his removal from the aircraft. I'm sure if I had purchased an airline ticket in good faith and was sitting on the aircraft waiting to be flown to my destination then I too would become disruptive and belligerent myself if asked to vacate my seat in this manner.
 
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sk688

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United's PR has been nothing short of a disaster in 2017

After the leggings incident a few weeks ago , we now have this

Bet United wish they were still in 2016 ( even if the rest of the world wishes they aren't :D )
 

Groningen

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Removing a Chinese (no it is a Vietnames) local man although he is maybe an American citizen. Try to remove a real American. Look what than happens. Question i have is how they decide who is going to be removed from the plane. Bingo?! I mean that passenger paid for his ticket; those United employees fly for free. In our rightwing Telegraaf newspaper it is stated that planes get often overbooked (plus 100 % passengers) and than hope that not all people decide to fly. There are now 113 reactions and about 5 reactions are in favor/favour of the airline. By the way; the shares of United drop by 2,46 %.

In a second line The Courier Journal informed us that this man was convicted of drugsoffences in the years 2003 - 2005. But what has it to do with the airline and now he is a doctor (or what ever). Anyone can make mistakes as electing Donald Trump as president of the USA.
 

northwichcat

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$800 seems pretty reasonable to me.

Is that up to $800 or $800? I thought if you can't travel home on the day you are booked to travel in the airline are required to put you in the same standard of hotel you have been staying in. Trying to get a 5 star hotel in Chicago at short notice can cost up to $650. Apparently a return taxi trip to the Airport would cost around $60. Add in dinner at the hotel and you're left with very little to compensate you for wasting your time and loss of earnings for missing work the next day.
 

northwichcat

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Until they find out he's not Chinese :)

I imagine the Chinese are a lot less likely to see a man from their part of the world and presume he is of Chinese origin than British people. ;) If we saw an incident involving a man of French origin called Jacques in China would we presume he was British?
 

Senex

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Is that up to $800 or $800? I thought if you can't travel home on the day you are booked to travel in the airline are required to put you in the same standard of hotel you have been staying in. Trying to get a 5 star hotel in Chicago at short notice can cost up to $650. Apparently a return taxi trip to the Airport would cost around $60. Add in dinner at the hotel and you're left with very little to compensate you for wasting your time and loss of earnings for missing work the next day.
And do we know yet if what was on offer was $800 in travel vouchers or $800 dollars in cash?
 

Groningen

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Even when United compensates him; do you think that he will fly United in future ever.
 

AlterEgo

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Is that up to $800 or $800? I thought if you can't travel home on the day you are booked to travel in the airline are required to put you in the same standard of hotel you have been staying in. Trying to get a 5 star hotel in Chicago at short notice can cost up to $650. Apparently a return taxi trip to the Airport would cost around $60. Add in dinner at the hotel and you're left with very little to compensate you for wasting your time and loss of earnings for missing work the next day.

Not sure what the rules are in the USA, but in Europe all that is expected is that they accommodate you, not necessarily "in the standard you're accustomed to"! I'd be surprised if American rules are more customer friendly. The US is a horrible place to be a customer.
 

jon0844

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I see the Daily Mail has joined the victim blaming game now with his private life and family photos published, as if it makes the slightest difference to what happens on the plane itself.

He could be an, as yet, uncaught serial killer and he'd still not deserved to be treated like that.
 

vrbarreto

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It was in vouchers with United.

$800 in vouchers valid for a year, overnight accommodation, flight the next day and a free battering from the security services.

The flight apparently was overbooked but that 1 person was sorted out at the gate... Everyone one the plane had a confirmed seat and was ready to go...

Then the dead headers turned up and wanted a seat.. At this point the gate agent decided to turf 4 passengers off...

There are a number of flights to the same destination after this one and they probably could have found seats for the crew on these but didn't bother.

Why spend £400 on getting the crew where they need to go when you can offload some passengers and offer them vouchers?

I see the CEO of United has apologised.. Wonder if it has anything to do with the drop in share value and the effect on the pacific market.

The history of the Doctor has no relevance to the brutal assault carried out on him.
 

vrbarreto

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Removing a Chinese (no it is a Vietnames) local man although he is maybe an American citizen. Try to remove a real American. Look what than happens. Question i have is how they decide who is going to be removed from the plane. Bingo?! I mean that passenger paid for his ticket; those United employees fly for free. In our rightwing Telegraaf newspaper it is stated that planes get often overbooked (plus 100 % passengers) and than hope that not all people decide to fly. There are now 113 reactions and about 5 reactions are in favor/favour of the airline. By the way; the shares of United drop by 2,46 %.

In a second line The Courier Journal informed us that this man was convicted of drugsoffences in the years 2003 - 2005. But what has it to do with the airline and now he is a doctor (or what ever). Anyone can make mistakes as electing Donald Trump as president of the USA.

It's pretty simple...

Those who paid the least (they get compensated the least) and at the extreme end their premier customers.

it's not a random computer selection at all...
 

Groningen

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The history of the Doctor has no relevance to the brutal assault carried out on him.

A totally agree!

That chairman has now apologized for what happened. In my eyes he had to. But now we know how it goes around if everybody turns up for his/her flight. But than there is a difference between overcrowded planes and trains. Think of turbulence! Lets stop overbooking flights!
 

Darandio

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But now we know how it goes around if everybody turns up for his/her flight.

No, we don't, remind me of all the other times people are dragged off planes whilst being savagely beaten.

Overbooking is common practice, but any arrangements to re-accomodate passengers are always made before boarding, the compensation is normally sufficient and no issue arises.

The difference here is that the passengers had already boarded and the issue was then a decision to accomodate these crew members. You can be pretty certain the same chain of events won't happen again!
 

Groningen

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No, we don't, remind me of all the other times people are dragged off planes whilst being savagely beaten.

Question remains why he was chosen. Say he had a wife and children on board.

You can be pretty certain the same chain of events won't happen again!

Say never never!
 

Murph

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Overbooking is common practice, but any arrangements to re-accomodate passengers are always made before boarding, the compensation is normally sufficient and no issue arises.

The difference here is that the passengers had already boarded and the issue was then a decision to accomodate these crew members. You can be pretty certain the same chain of events won't happen again!

Yup, that's an absolutely critical detail in this. There might end up being some angry exchanges, maybe even the odd raised voice, but this sort of thing should never occur after the gate counter and should absolutely never happen to a passenger that has already been allowed to board and is already in their seat.

As long as the passenger was not the one who started the physical violence, I blame the airline and the individual staff involved 100% for this. The security thugs have their own special set of blame, in addition to that, as they should never have allowed or participated in that level of escalation (again assuming the passenger did not actually do something physically violent to trigger a response).

I also find it utterly inconceivable that they could not have found someone to volunteer through steadily increasing offers of cash, if it really was so important to them to get their staff a seat. Even once people are comfortably seated, it seems certain that some people would be willing to take a suitably large bribe to de-board unless they had somehow ****ed off every single passenger already. I have witnessed the overbooking thing in action many times (including on United), and it's always just a case of offering ever increasing bribes to find enough volunteers.

I hope the passenger retains a good lawyer and engraves a message into their corporate memory. Additionally, while I would not normally advocate such a thing, I'd be quite amused if the passengers who were forced to witness this hit the airline with a class action for emotional distress or similar. The airline frankly deserves to come out of this wishing that they had paid even a few thousand to someone to get a wiling volunteer, rather than suffer both the dreadful PR and punitive settlements.
 

vrbarreto

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He did have a wife on board and according to the reports she left the plane voluntarily as did the other couple who were chosen

Do you have a source for his wife being on the plane as well as I haven't seen it reported anywhere.
 

Greenback

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This is going to cost United a shed load of money. There will be lost business, a fall in revenue and apparently their shares went down as well yuesterday.

I bet that there will be compensation for the passenger as well. All in all, not a good day at all for the airline or the passengers on that flight. And a terrible day for the Dr.
 

northwichcat

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Not sure what the rules are in the USA, but in Europe all that is expected is that they accommodate you, not necessarily "in the standard you're accustomed to"! I'd be surprised if American rules are more customer friendly. The US is a horrible place to be a customer.

I got the rules mixed up for flight overbooked and hotel overbooked.
 

AlterEgo

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Do you have a source for his wife being on the plane as well as I haven't seen it reported anywhere.

I've seen it reported a few times. A longer version of the video has an Asian woman scurrying to the front of the aircraft as he is pulled off, but she didn't seem to be sat next to him. It's not clear if it's her or not.
 

vrbarreto

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I've seen it reported a few times. A longer version of the video has an Asian woman scurrying to the front of the aircraft as he is pulled off, but she didn't seem to be sat next to him. It's not clear if it's her or not.

The only thing I could find was this alleged 'note' from the Daily Mail Website

When he was advised he had to come off the plane to accommodate must-ride crew members, PAX attempted to strike law enforcement and refused to get out of seat.

'PAX was taken to hospital as he sustained injury while resisting the police. His wife Mrs. Teresa Dao went with him.'

Apparently on airliners.net there were plenty of seats on the 8 flights to the same or nearby destinations that night

I've also read that there is a pretty bad culture at United where many of their staff seem to hate their passengers.

The gate agent (who is most culpable here) Could have gone up to and beyond the $1,350 cash. Instead they decided to offer $800 in vouchers and book the bumped passengers on a flight that was departing 21 hours later.

Not many (no) takers for that.. They could have kept going up and offered cash until someone bit.

Hell offering cash would have allowed some people to take a hire car and drive the 5 hours there and still be up on the trip.

Instead it seems that the gate agent was so incensed that nobody took their $800 in vouchers offer that they called in 'law enforcement'.

There's also some questions on whether United acted legally as it seems that many of their 'policies' are to do with denied boarding and as the passenger was already boarded it didn't apply

The insensitive and crass response of the CEO didn't help either..
 
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