If the (current) 15:30 service does not experience any delays on route and arrives at 16:30, then this will not be regarded as a 30 minute delay, and therefore, the customer will not be able to claim compensation.
• However, if the (current) 15:30 service does experience delays on route and arrives at 17:00, then this will be regarded as a 30 minute delay instead of a 60 minute delay. In this case, the customer can claim for compensation for the 30 minute delay on the route.