• Our new ticketing site is now live! Using either this or the original site (both powered by TrainSplit) helps support the running of the forum with every ticket purchase! Find out more and ask any questions/give us feedback in this thread!

Updated National Rail Conditions of Travel (NRCoT) - Effective from 6th February 2022

Status
Not open for further replies.
Sponsor Post - registered members do not see these adverts; click here to register, or click here to log in
R

RailUK Forums

ABB125

Established Member
Joined
23 Jul 2016
Messages
3,996
Location
University of Birmingham
If the (current) 15:30 service does not experience any delays on route and arrives at 16:30, then this will not be regarded as a 30 minute delay, and therefore, the customer will not be able to claim compensation.

• However, if the (current) 15:30 service does experience delays on route and arrives at 17:00, then this will be regarded as a 30 minute delay instead of a 60 minute delay. In this case, the customer can claim for compensation for the 30 minute delay on the route.
This bit seems a bit confusing - by "current", do they mean "retimed 1500 service"? To me, "current" implies "already existing", ie: there's a 1530 service in addition to the (now cancelled/retimed) 1500.
 
Status
Not open for further replies.

Top