Last evening I was due to be on the Tpex 1816 MAN - CAR connecting to the VT 2025 to LOC. The 1816 train did not run and MAN platform 13/14 was complete chaos with no information as to how pax wishing to get to stations to PRE or beyond were supposed to do so.
Tpex had no staff on hand anywhere in MAN to give advice and all the Northern staff could say was wait for announcements.
Finally everyone was advised to travel via an ATW service to WBQ and change there.
On arrival at WBQ around 2040, it transpired that nobody had informed either the WBQ station staff or Virgin Control of the fact there would be many intending pax wishing to get to stations that the next and final train either did not stop at or did not serve (LOC, MTH and EDB).
I don't normally go out of my way to praise VT station staff, nor their ontrain staff as I find many of them regard pax as an inconvenience rather than their raison d'etre. However last night, both the prompt action of the man at WBQ in contacting Virgin Control to arrange special stops on the 2115 GLC service at LOC and MTH, and the efforts of the Train Manager on that service to communicate the special stops to his pax followed up by getting details from all that needed to travel onwards from GLC across towards EDB so that coaches and the like could be arranged deserve high praise indeed - very well done to all the VT staff concerned.
Eventual arrival at LOC was approx 2325 vice my own schedule of 2043, but at least I slept in my own bed! I would guess that the unfortunate EDB pax would have got there about 0130 today vice 2139 last night.