which TOC does he claim from

[38Cto15E]

A friend went to Barrow in Furness yesterday to watch a football match for the first time in 55 years at Barrow. We know about the delays.
He travelled from Crewe and booked his tickets with EMR, who does he claim delay repay from, EMR or Northern?
TIA

 

[Bletchleyite]

He cannot claim for disruption resulting from the derailment as this was known before the day of travel unfortunately.

 

[ANDREW_D_WEBB]

The company who caused the delay

 

[Mcr Warrior]

He cannot claim for disruption resulting from the derailment as this was known before the day of travel unfortunately.

Not even if the tickets were booked beforehand (before the derailment on Friday near Grange over Sands)?

@38Cto15E. Can you clarify what tickets were actually booked by your friend, and when they were booked? Price paid and ticket type? Was there a set itinerary?

 

[Watershed]

A friend went to Barrow in Furness yesterday to watch a football match for the first time in 55 years at Barrow. We know about the delays.
He travelled from Crewe and booked his tickets with EMR, who does he claim delay repay from, EMR or Northern?
TIA

Northern, presuming he bought his tickets before the derailment happened (or its impact on the journey became evident).

The rule is that you claim from the TOC that caused your journey to become delayed. EMR were presumably not used for the journey at all, and so they only acted as a retailer - not a TOC.

He cannot claim for disruption resulting from the derailment as this was known before the day of travel unfortunately.

That's the rail industry position as it arguably applies to Delay Repay.

However, as a bare minimum, a modicum of compensation would be payable for any 60+ minute delay not advertised at the time of ticket purchase under the PRO. Not that this would necessarily be easy to obtain, I grant.

 

[Haywain]

However, as a bare minimum, a modicum of compensation would be payable for any 60+ minute delay not advertised at the time of departure under the PRO.

But with the derailment, wouldn't the delay have been advertised at the time of departure?

 

[Watershed]

But with the derailment, wouldn't the delay have been advertised at the time of departure?

Apologies, I meant the time the ticket was bought.

The OP's post doesn't state when this was; it's possible the reference to knowing about the delays refers to the day of departure rather than when the ticket was bought.

Of course, if the ticket was bought when the likely delay was already apparent, no compensation would be due, whether under the PRO or Delay Repay.

 

[yorkie]

A friend went to Barrow in Furness yesterday to watch a football match for the first time in 55 years at Barrow. We know about the delays.
He travelled from Crewe and booked his tickets with EMR, who does he claim delay repay from, EMR or Northern?
TIA

When was the ticket bought?

What was the planned itinerary and what were the actual times?