A friend went to Barrow in Furness yesterday to watch a football match for the first time in 55 years at Barrow. We know about the delays.
He travelled from Crewe and booked his tickets with EMR, who does he claim delay repay from, EMR or Northern?
TIA
Northern, presuming he bought his tickets before the derailment happened (or its impact on the journey became evident).
The rule is that you claim from the TOC that caused your journey to become delayed. EMR were presumably not used for the journey at all, and so they only acted as a retailer - not a TOC.
He cannot claim for disruption resulting from the derailment as this was known before the day of travel unfortunately.
That's the rail industry position as it arguably applies to Delay Repay.
However, as a bare minimum, a modicum of compensation would be payable for any 60+ minute delay not advertised at the time of ticket purchase under the PRO. Not that this would necessarily be easy to obtain, I grant.