Twitter is a good way of revealing the many idiots in society.
Ha ha! Twitter and certain forums! (Please note this comment does not refer to any named individual!)
Twitter is a good way of revealing the many idiots in society.
Ha ha! Twitter and certain forums! (Please note this comment does not refer to any named individual!)
Agreed - slagging off customers in public is off limits in all circumstances.
Slagging staff off isn't acceptable, but sadly in any public facing role it's usually going to land you with a disciplinary if a staff member abused a member of the public.
The police can, and should, deal with abuse given by passengers to staff (or indeed anyone) but it's unlikely to have that person get in trouble with their boss, unless the passenger was perhaps in a uniform that reflected bad on the employer.
But passengers slagging off staff in public is ok?
Slagging off, no. But people will share their bad experiences with a business online. Personally when I do, I take care not to mention names or name call.
Indeed, and the victims can be staff or passengers, and the perpetrators can be staff or passengers. RJ is certainly a victim of that and some of the perpetrators ensured he cannot defend himself.... Its when the line is crossed and names are mentioned, expletitives are used and downright nasty and inflamatary comments are made then its unfair...
You would expect someone who is publishing to the web to have at least a basic understanding of the English language!I have posted before about the TOC apologising to the passenger about the "unprofessional manner" and promising to "deal with" a TM the passenger had described as "Jovial despite our delay". The passenger posted back that it was meant as a complement!
Indeed, and the victims can be staff or passengers, and the perpetrators can be staff or passengers. RJ is certainly a victim of that and some of the perpetrators ensured he cannot defend himself.
It's wrong, whoever is doing it. But they aren't going to stop, and in their mind they aren't doing anything wrong.
You would expect someone who is publishing to the web to have at least a basic understanding of the English language!
In which case, us readers might expect to have read 'compliment', and not 'complement'.You would expect someone who is publishing to the web to have at least a basic understanding of the English language!I have posted before about the TOC apologising to the passenger about the "unprofessional manner" and promising to "deal with" a TM the passenger had described as "Jovial despite our delay". The passenger posted back that it was meant as a complement!
Trouble with twitter is that it's open season for idiots, one troll has copied two tweets from a colleague recently to our company account.
His first crime was to say he was having a glass of sherry after a long day so this troll starts asking the company why he needs to drink, couldn't he sleep with out drink etc
The second crime was to say that as he had been taken of by a manager assessing someone he was gonna have a power nap on the train.
The job of a driver is hard enough without trolls like this seizing every opportunity to cause problems, IMHO twitter should be used to post info about delays, service updates etc but never to invite questions from the public, it's a very limited way to do customer enquiries due to the 140 letter restriction and can lead to trouble for all, so as I say as a tool to pass on updates it is perfect but as a place for complaints it is sadly not upto the task
I've also seen people tweet about smoke coming from under the train and cos they feel they have reported it they didn't alert the driver straight away, a truly dangerous situation to be in ( thankfully it was dust from new brake pads so no damage done )