Even if East Coast and other TOCs were caught out by this yesterday they have had mor than enough time to get additional staff into key locations by now. Is anyone senior in the TOCs taking an active role in making sure that the position on the ground is working because it doesn't feel like that at the moment?Absolutely no information or assistance being offered to passengers at Peterborough, a fair few getting rather annoyed now!
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Discourage maybe. Give out incorrect information about ticket validity, absolutely not!Probably not the most productive approach. I think it's very sensible to discourage folk from shifting en masse to the Midland, which will already be under a lot of pressure from passengers displaced from the WCML. After all, East Coast are still managing to shift a fair number of people, even if it's a bit chaotic.I hope East Coast (or when they take over Virgin) remember that next time there is disruption on the MML.