My daughter travelled yesterday from York to Oxford using the return portion of an off-peak return, and because of engineering the usual direct Cross-Country service was not available.
She travelled instead via Kings Cross and Paddington, with a reservation on the 21.42 service from Paddington to Oxford (due to arrive 22.53), however this service simply did not run, and was therefore forced to travel on the 21.45 service to Didcot Parkway and take a bus onwards from there to Oxford.
She eventually reached Oxford at 00.30.
Two questions:-
1) Is Delay Repay applicable in this case and from whom should she apply (presumably Great Western)?
2) Why did the 21.42 to Oxford not run as advertised and when was it known that it would not do so (she made the reservation only a week ago)?
Thanks for your help and apologies if this is posted in the wrong section - Mods please move as required.
She travelled instead via Kings Cross and Paddington, with a reservation on the 21.42 service from Paddington to Oxford (due to arrive 22.53), however this service simply did not run, and was therefore forced to travel on the 21.45 service to Didcot Parkway and take a bus onwards from there to Oxford.
She eventually reached Oxford at 00.30.
Two questions:-
1) Is Delay Repay applicable in this case and from whom should she apply (presumably Great Western)?
2) Why did the 21.42 to Oxford not run as advertised and when was it known that it would not do so (she made the reservation only a week ago)?
Thanks for your help and apologies if this is posted in the wrong section - Mods please move as required.