...the lack of shop is annoying. the trains are bad as they are with the cramp seating, and lack of seats causing overcrowding and titchy luggage racks in fron of windows (who's idea was that?) , and the one positive has been removed. did a lot of travelling over the last year, and sometiems meant could get something till I boarded the train so the shop was useful. the trolleys just don't work, they are a pain for the staff to use, they get in the way of passengers boarding at stations, and have poor choice, and what they do have is substandard.
with the shop with a microwave and what not, at least there was hope, all they had to do was improve the food, and they'd been there as far as catering goes, but now we're left with dodgy trolley service, serving substandard egg mayo sandwiches that cost an arm and a leg, and no way of improving it really. also noticed they don't come round often enough.
I think the ideal situation would be a full restaurant car and a shop, sort of like nxec has, but with better food, but I understand the restaurant cars on nxec are slowly being removed as well, which is a shame...