Really? Would they ever do that?
What wording would you suggest please?
I think they might
wording would need to be to customer services along these lines, politely put.
- I feel I got unfairly penalized because a ticket machine that should have been working was not when I boarded a train at Y on X date /time of day.
- I approached staff and offered to pay when I encountered them - they refused and issued me with a penalty for a sum much higher then my fare
- I paid that
- Despite paying I then received further demands for significantly higher sums due to a failure of your systems to recognise that I had already paid
- I then had to spend yet further time corresponding with you / your company in order to resolve this and prevent the threat of....(court/higher charges etc etc - whatever it was)
- This is all really very poor service and I would like you to consider a good will gesture
- I would be happy to accept rail travel vouchers that I could use on future trains services as I am a regular traveller going to my job working at X hospital
My reason for saying they may do is that had you gone to Ombudsman / Passenger Focus they may have had to offer such a thing as part of an agreed resolution settlement so I suspect well worth a try.