Killingworth
Established Member
A major fault as they seem to have all been offline all day, see website.
We are currently experiencing technical difficulties with our self-service ticket machines which mean all have to be taken off-line. We are investigating the issue and are working hard to have the machines up and running again as soon as possible.
We are sorry for any inconvenience this causes. In the meantime we are advising customers to either use our mobile app or website to purchase tickets in advance and, where necessary, to collect those tickets from one of our ticket offices.
Customers who have already bought tickets to be collected at a machine, or who would normally use ‘promise to pay’ slips, should board their booked service and either speak to the conductor or to Northern staff at their destination station.