Hi all,
I’m a tad confused on a delay-repay claim I’ll be making soon.
I have an advance ticket for the 13:15 Exeter St. David’s - London Paddington (the 10:15 off Penzance). This service has been delayed due to the incident on Monday at Plymouth and is currently around 55 minutes late.
When I was at Exeter St. David’s, a member of staff on the platform (a dispatcher) told me that ticket acceptance was in place for me to travel on the 13:40 Exeter - Paddington train. I was told that, because the delayed 13:15 service was full and standing, I would be better off on the 13:40 service as I would be guaranteed a seat.
I’m onboard the 13:40 now and we’ve been pretty heavily delayed, with the train now running 39 minutes late (and a further few as we’re waiting for a platform at Newbury)
Although the 13:40 will arrive to Paddington less than 60
minutes late most likely, it will NOT qualify for delay repay, HOWEVER, as my ticket was for the 13:15, my eventual arrival time will be over 60 minutes late.
This is complicated by the fact that the 13:15 was allowed to leave in front of the 13:40 service at Exeter, meaning that I, strictly speaking, had the opportunity to board the 13:15 service (which would qualify for 30 minute but not 60 minute delay repay) but chose to take the advice of staff to catch the 13:49 (which arrives over 60 minutes after my original booked time on the 13:15)
How much delay repay am I entitled to, strictly speaking? Am I right in saying I can apply for 60 minutes on the basis that I was following staff instructions (although I did technically have an opportunity to board the 13:15 (my original service) and would only qualify for 30 minute delay repay following this logic).
I’m a tad confused on a delay-repay claim I’ll be making soon.
I have an advance ticket for the 13:15 Exeter St. David’s - London Paddington (the 10:15 off Penzance). This service has been delayed due to the incident on Monday at Plymouth and is currently around 55 minutes late.
When I was at Exeter St. David’s, a member of staff on the platform (a dispatcher) told me that ticket acceptance was in place for me to travel on the 13:40 Exeter - Paddington train. I was told that, because the delayed 13:15 service was full and standing, I would be better off on the 13:40 service as I would be guaranteed a seat.
I’m onboard the 13:40 now and we’ve been pretty heavily delayed, with the train now running 39 minutes late (and a further few as we’re waiting for a platform at Newbury)
Although the 13:40 will arrive to Paddington less than 60
minutes late most likely, it will NOT qualify for delay repay, HOWEVER, as my ticket was for the 13:15, my eventual arrival time will be over 60 minutes late.
This is complicated by the fact that the 13:15 was allowed to leave in front of the 13:40 service at Exeter, meaning that I, strictly speaking, had the opportunity to board the 13:15 service (which would qualify for 30 minute but not 60 minute delay repay) but chose to take the advice of staff to catch the 13:49 (which arrives over 60 minutes after my original booked time on the 13:15)
How much delay repay am I entitled to, strictly speaking? Am I right in saying I can apply for 60 minutes on the basis that I was following staff instructions (although I did technically have an opportunity to board the 13:15 (my original service) and would only qualify for 30 minute delay repay following this logic).