The majority of contributors on this forum are active or retired railway industry people together with many who are interested in the history and future of the railway, not a few wishing to see increased use of public transport for climate change reasons.
The majority of passengers aren't really too interested in the details of why their train doesn't run at all or is late. Reliabilty is important.
To inject a sense oi humour how many recall Reggie Perrin's daily excuses for being late;
https://www.leonardrossiter.com/reginaldperrin/Train.html
Users encounter landslips, points failure, engineering blockades, overrunning engineering work, flood, problem with brakes, problem with doors, late arrival of incoming train, awaiting delayed driver/guard, signal failure (cable theft?), fire, fatality, passenger disturbance and a few others. Strikes, overtime bans and working to rule are only part of the reason why many don't use the railway.
My interest in trains is well known locally and I try to encourage their use. A neighbour decided to take her teenage duaghter to the Trafford Centre on Sunday. She arrived at the station in good time for the 9.14 from Sheffield to Piccadilly. The incoming train passed Totley Tunnel East on time but was 79 minutes late into Sheffield and finally left there as the 10.17 at 10.31 over 80 minutes late into Piccadilly. It was a very cold wait. Apparently a points failure.
Their planned return ftom Piccadilly at 17.45 was cancelled due to an issue with the train crew - overtime ban?
Her feedback to me is that she has a nice car and will continue to use it for journeys like that. I had difficulty even starting to explain why she should give rail another try.
My car sits outside my door. It is well maintained and I assume it will start the minute I want to. I couldn't help admitting that without my interest in railways I'd probably avoid trains too.
It's high time this dispute was resolved. Waiting for a new government seems to guarantee disruption for months to come.
The travelling public, like customers of any business, don't want to inspect the details and reasons for the dirty washing. They want it cleaned, and soon. RDG, ASLEF, DfT, HMT etc and their respective officers please note.
Every disruption of any kind deters occasional users like my neighbour and her daughter who will now retell their experience whenever rail travel is mentioned.