jotty120
New Member
Hi, I used to go to college in 2019 as my parents couldn't take me or pick me up sometimes and I ended up getting tickets but as you know the atherstone to Nuneaton train isn't very reliable and there were so many cancellations and delays due to bad weather and e.x. and can be refunded due as compensation which is what is used to do.
I got an email from the fraud team saying I owed them nearly £978 in November this year as they believed I didn't have a railcard. on providing the railcard they reduced it down to £374 but as A 1st year uni student with no job and no support how can they still fine me that amount? surely there is a cut-off point such as 6 months or something. And if this was such a big issue with refunding why give me the refund in the first place and are they allowed to ask me for it the £374 amount back?. as I have not received any letter or phone call just an email. just wanted to know if this is a scam as i have no idea how I'm going to pay for it.
I got an email from the fraud team saying I owed them nearly £978 in November this year as they believed I didn't have a railcard. on providing the railcard they reduced it down to £374 but as A 1st year uni student with no job and no support how can they still fine me that amount? surely there is a cut-off point such as 6 months or something. And if this was such a big issue with refunding why give me the refund in the first place and are they allowed to ask me for it the £374 amount back?. as I have not received any letter or phone call just an email. just wanted to know if this is a scam as i have no idea how I'm going to pay for it.