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MrJeeves

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Senior Fares Advisor
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28 Aug 2015
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3,337
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Burgess Hill
Why does the forum's site use such indistinct fonts & colours?
1702859176110.png
uTNLqOpS.png


Thanks for spotting this one. I'll raise it internally. Looks like when you go to print, some browsers (Chromium-based ones at least) will automatically strip out the background image we have for that bit of the page, making that bit of the page almost unreadable.

You can manually enable background graphics when printing and this will make it readable again, but that's not a great solution.

LbFMkpoO.png
 
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RailUK Forums

cav1975

Member
Joined
24 Sep 2010
Messages
399
uTNLqOpS.png


Thanks for spotting this one. I'll raise it internally. Looks like when you go to print, some browsers (Chromium-based ones at least) will automatically strip out the background image we have for that bit of the page, making that bit of the page almost unreadable.

You can manually enable background graphics when printing and this will make it readable again, but that's not a great solution.
Thanks @MrJeeves , the small font green print on the email version isn't great in either in poor light.

Why not select etickets and print them out on your PC? There'd be no need to print the itinerary either as the trains selected are shown on the etickets.
Not all the journeys that I use are eticket enabled.
 

mad_rich

Member
Joined
12 Feb 2013
Messages
469
Location
Newcastle
The site has sold me a great fare for Newcastle-London on 21/12, changing at York. I wouldn't have found those splits myself.
Sorry, one more question on this itinerary.

0655 NCL - YRK 0759 LNER Advance
0813 YRK - KGX 1020 LNER Advance

I assume if the 0655 is cancelled or significantly delayed at Newcastle, I can't board the 0705 Flying Scotsman - because it doesn't call at York? I'd have to wait for the 0730, even though there's disruption.
 

OscarH

Member
Joined
15 Sep 2020
Messages
856
Location
Crawley
Sorry, one more question on this itinerary.

0655 NCL - YRK 0759 LNER Advance
0813 YRK - KGX 1020 LNER Advance

I assume if the 0655 is cancelled or significantly delayed at Newcastle, I can't board the 0705 Flying Scotsman - because it doesn't call at York? I'd have to wait for the 0730, even though there's disruption.
Yeah, you do still have to stop at your ticket split points when there's disruption - pretty much the only downside of split ticketing. Worthwhile asking still though in that situation, depending on the train load and how the train manager is feeling it might be allowed.
 

yorkie

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Administrator
Joined
6 Jun 2005
Messages
72,945
Location
Yorkshire
Sorry, one more question on this itinerary.

0655 NCL - YRK 0759 LNER Advance
0813 YRK - KGX 1020 LNER Advance

I assume if the 0655 is cancelled or significantly delayed at Newcastle, I can't board the 0705 Flying Scotsman - because it doesn't call at York? I'd have to wait for the 0730, even though there's disruption.
I would certainly ask LNER about that; if they don't allow you to minimise the delay then they are increasing their Delay Repay liabilities.
 

BRX

Established Member
Joined
20 Oct 2008
Messages
4,036
Something doesn't work right when you use the forwards/back arrows on the website. For example, if I start with the search below:

Screenshot 2023-12-20 at 14.35.01.jpg

I'm offered the 0843, 0942 and 1050 departures.

Then if I press the forwards arrow I'm offered 1050/1050/1248 departures.

If I then press the backwards arrow I'd expect to be returned to those three initial options but I'm not - I'm now offered 0536 and 0638 departures.

If I press the forwards arrow next I arrive back at the 1050/1248 options ... and backwards again brings me to the 0536/0638. I'm now stuck in this loop that skips the 0843/0942 options altogether. The only way to get back to them is if I re-start the search.

This doesn't just happen with this particular example - I find variations of it happening with most searches.
 

CarrotPie

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Joined
18 Mar 2021
Messages
870
Location
̶F̶i̶n̶l̶a̶n̶d̶ Northern Sweden
1703083265784.png
When I search for a flexible (ie not advance) WAE-MDE itinerary leaving on Christmas Eve and returning the day after Boxing Day, it only offers me singles split at Otford, but SE themselves will sell me an Off-Peak Return for 10 quid less! Can the site just not sell these tickets for some reason?
 

yorkie

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Administrator
Joined
6 Jun 2005
Messages
72,945
Location
Yorkshire
Something doesn't work right when you use the forwards/back arrows on the website. For example, if I start with the search below:

View attachment 148849

I'm offered the 0843, 0942 and 1050 departures.

Then if I press the forwards arrow I'm offered 1050/1050/1248 departures.

If I then press the backwards arrow I'd expect to be returned to those three initial options but I'm not - I'm now offered 0536 and 0638 departures.

If I press the forwards arrow next I arrive back at the 1050/1248 options ... and backwards again brings me to the 0536/0638. I'm now stuck in this loop that skips the 0843/0942 options altogether. The only way to get back to them is if I re-start the search.

This doesn't just happen with this particular example - I find variations of it happening with most searches.
The arrows will do new searches for times which are estimates; your best bet is to amend the search time.
 

BRX

Established Member
Joined
20 Oct 2008
Messages
4,036
The arrows will do new searches for times which are estimates; your best bet is to amend the search time.
Sure. But I think the behaviour means that some people will miss out on certain options that are actually available to them, because the expectation is that moving back and forwards along a timeline doesn't skip chunks of it. It doesn't seem to happen with other booking engines.
 

yorkie

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Yorkshire
When I search for a flexible (ie not advance) WAE-MDE itinerary leaving on Christmas Eve and returning the day after Boxing Day, it only offers me singles split at Otford, but SE themselves will sell me an Off-Peak Return for 10 quid less! Can the site just not sell these tickets for some reason?
You want to travel before 0930 on 27/12/23? That's not valid on the Off peak Return.

Some TOCs have relaxed restrictions but this restriction still applies, as can be confirmed at BRFares.com.


Can you provide a screenshot of the Southeastern site erroneously offering itineraries on invalid trains?


Sure. But I think the behaviour means that some people will miss out on certain options that are actually available to them, because the expectation is that moving back and forwards along a timeline doesn't skip chunks of it.
It's something the team are aware of, but it's not an easy fix.
It doesn't seem to happen with other booking engines.
It certainly happens on LNER! Indeed it can be worse because you can only search in whole hours.
 

sheff1

Established Member
Joined
24 Dec 2009
Messages
5,687
Location
Sheffield
View attachment 148852When I search for a flexible (ie not advance) WAE-MDE itinerary leaving on Christmas Eve and returning the day after Boxing Day, it only offers me singles split at Otford, but SE themselves will sell me an Off-Peak Return for 10 quid less! Can the site just not sell these tickets for some reason?
You say you want to return the day after Boxing Day yet the date on the above screenshot is 27 Jan. There will be no return tickets available if the return date is more than a month after the outward.
 

TT-ONR-NRN

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Joined
30 Dec 2016
Messages
11,516
Location
Salford Quays, Manchester
Fantastic and ridiculously speedy customer service from Trainsplit/RailUK Tickets just now after accidentally being charged a duplicate. It’s rare I ever use any other site to book these days. Very happy with the savings. :rf:
 

30907

Veteran Member
Joined
30 Sep 2012
Messages
20,537
Location
Airedale
Finally had an opportunity to use the site.
1. Hellifield-Edinburgh via Lancaster produced an Avanti 1st Advance at a ridiculously low price, changing at Lancaster then Carlisle onto TPE. (The return routed me via Glasgow so I declined.) Avanti insisted I used TPE from LAN at a slightly higher price!
2. One peculiar niggle - if you select "Include operator N" it seems to interpret that as "use only N" and throws up error messages.
3. And if you could sell Interrails I'd buy them through you :)
 

yorkie

Forum Staff
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Administrator
Joined
6 Jun 2005
Messages
72,945
Location
Yorkshire
Finally had an opportunity to use the site.
1. Hellifield-Edinburgh via Lancaster produced an Avanti 1st Advance at a ridiculously low price, changing at Lancaster then Carlisle onto TPE. (The return routed me via Glasgow so I declined.) Avanti insisted I used TPE from LAN at a slightly higher price!
2. One peculiar niggle - if you select "Include operator N" it seems to interpret that as "use only N" and throws up error messages.
That's correct; you need to specify all operators to include, when selecting that option.

Alternatively, if you just want to exclude certain TOCs, you may find it easier to use the exclude option instead.

If you want to look at itineraries without fares, you can do the same search at www.fastjp.com
 

Alex365Dash

Member
Joined
2 Jul 2019
Messages
678
Location
Brighton
That's correct; you need to specify all operators to include, when selecting that option.
Would it be worth rephrasing this option in the UI to make it more clear? It might make some level of sense in retrospect, but it’s certainly not obvious.
 

mangyiscute

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Joined
6 Mar 2021
Messages
1,478
Location
Reading
One feature that I love from the national rail enquiries ticket search is the ability to search for less time to transfer through London, but I have never seen this implemented into any other ticket-selling website/app. Is there a reason for that, or is there any way that trainsplit could include this functionality?
 

ainsworth74

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16 Nov 2009
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Redcar
Is there a reason for that, or is there any way that trainsplit could include this functionality?
My sneaking suspicion, and I'm sure one of the team will be along to confirm or explain why I'm wrong shortly, is that it would be an accreditation failure as any ticket sold against that itinerary wouldn't be valid unless it met the minimum interchange times. As NRE doesn't sell tickets it doesn't need to meet the same criteria.
 

BRX

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Joined
20 Oct 2008
Messages
4,036
I'm curious - will trainsplit one day consider getting into european rail tickets?

It's now hard for me to beat trainsplit by doing manual searches, for UK journeys.

However, I'm currently in the process of booking a UK>Switzerland journey, one I do a variation of every couple of years or so. Each time I do it, the searching/booking process becomes a little less painful but I still can't hand over responsibility to a booking engine like Trainline. It's better than it used to be, but I can get a series of tickets for around £150 using my own tricks, while the cheapest Trainline offers is about £270.
 

lkpridgeon

Verified Rep - FastJP
Joined
30 Jan 2019
Messages
314
Location
Micheldever Station / Saxilby
I'm curious - will trainsplit one day consider getting into european rail tickets?

It's now hard for me to beat trainsplit by doing manual searches, for UK journeys.

However, I'm currently in the process of booking a UK>Switzerland journey, one I do a variation of every couple of years or so. Each time I do it, the searching/booking process becomes a little less painful but I still can't hand over responsibility to a booking engine like Trainline. It's better than it used to be, but I can get a series of tickets for around £150 using my own tricks, while the cheapest Trainline offers is about £270.
When we looked at adding some form of european rail support to our journey planning system our conclusion was it makes sense in most cases for the customer to buy an interrail pass with reservations. So didn't proceed. It might still come in a few years though...
 

BRX

Established Member
Joined
20 Oct 2008
Messages
4,036
When we looked at adding some form of european rail support to our journey planning system our conclusion was it makes sense in most cases for the customer to buy an interrail pass with reservations.
That's interesting, was there a threshold of journey length/amount of travel where you reckoned that applied?
 
Joined
30 Jun 2017
Messages
43
Location
York
My one concern is with a split ticket, each ticket is separate. If I miss a connection do I have any come back or have to lump it?
 

ainsworth74

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Joined
16 Nov 2009
Messages
28,979
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Redcar
My one concern is with a split ticket, each ticket is separate. If I miss a connection do I have any come back or have to lump it?
The National Rail Conditions of Travel confirm that multiple tickets can be used for one journey so your rights are identical whether you have one ticket or several.
 

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