Jamiescott1
Member
- Joined
- 22 Feb 2019
- Messages
- 971
Its been common in chain restaurants for a while for a discretionary service charge (usually 12.5%) being added to a bill automatically, with you having to ask for it to be removed.
I've just read an article that this is now spreading to pubs even when people order at the bar.
Its never happened to me in a pub (yet) but when presented with a bill with a service charge I always ask for it to be removed.
After eating at a Thai chain restaurant once I was presented with the bill including the discretionary service charge. I left the exact cash for the cost of the food and drink and left.
The staff then came and found me walking down the street, saying I hadnt paid enough. I explained that I had paid the full amount minus the discretionary service charge. They said to remove the service charge I should of spoken to the manager.
I've just read an article that this is now spreading to pubs even when people order at the bar.
Its never happened to me in a pub (yet) but when presented with a bill with a service charge I always ask for it to be removed.
After eating at a Thai chain restaurant once I was presented with the bill including the discretionary service charge. I left the exact cash for the cost of the food and drink and left.
The staff then came and found me walking down the street, saying I hadnt paid enough. I explained that I had paid the full amount minus the discretionary service charge. They said to remove the service charge I should of spoken to the manager.