johncrossley
Established Member
Charging a premium for tickets bought from the driver is of course the standard practice in many countries to discourage driver payment to improve journey times. But it needs to be made very clear to the general public that buying the ticket from the driver is only for emergencies. For example, 4.80 euros for a ticket from the driver to go one stop on a bus in Eindhoven isn't controversial because almost everyone knows you are supposed to pay by alternative means. If most people in West Yorkshire were still buying singles from the driver instead of buying singles from the app then First either deliberately or accidentally failed to get the message across.