Well that's your opinion, no where else in the world bar probably north Korea are you going to get punished as harshly as our railways do for a single mistake. Three, four, five fair enough, throw the book to the full extent. But prices are rising , numbers are falling, people are losing faith in railways because of delays, engineering works over running, prices getting ridiculous and to top it off bully boys not showing discretion and most not even understanding the rules they are meant to be enforcing.
It's so bloody frustrating, I understand the railway, the rules etc. But I hear and see so many who get in trouble so quickly for a single mistake, but haven't a clue they can claim for delays etc. Its backwards to all other service.