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South West Trains, Station Assistance

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I applied for a Station Assistance Job at Waterloo.
Providing I am Successful, does anyone know how the process goes from applying to starting my first day. How would it work. Is it hard to get a Job with them?
 
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Urban Gateline

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I applied for a Station Assistance Job at Waterloo.
Providing I am Successful, does anyone know how the process goes from applying to starting my first day. How would it work. Is it hard to get a Job with them?

Speaking from experience of recently having gone through this process, I can say that "IT DEPENDS" is the correct answer to your question, there is no set time to get from one stage to another in the recruitment but it goes a bit like this:

1)Up to 14 days after closing of applications: You are either sent a letter saying your are unsuccessful this time, OR you get invited to an assessment at Basingstoke relevant to your role.

2) If you pass the assessments, you'll get a letter up to 14 days later inviting you to an interview (most likely with the local manager of Waterloo in your case) This lasts around 30mins and consists of "can you tell me a time when..." "Describe a time when...." style of questions and you will need to give detailed examples as they will ask more specific questions about what you've just said!

3) Up to 10 days after the interview, you should find out if you've passed or not. If you have passed then they'll send a letter inviting you to a medical assessment at Friars Bridge Court in London.

4) If you pass the medical, they send out your contract to sign and return, you will also get a start date!

My experience of this process was that it lasted a good 6-7 weeks, but it really does depend on who deals with your application every step of the way!

As for the difficulty, that depends on you, you will need to pass the assessments and interview. I wouldn't say its amazingly difficult for an RO2 Station Assistant.
 
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Thanks, Did you have a job at South West trains. If so where and what do you do and what tasks do you undertake. Because Although I did read the Job Spec. It did not give me a full list of job task's i be doing. Although I do suspect its the normal such as, Gate-line, Helping customers, Signalling out trains on platform, etc.

What does the assessment involve?
 

Urban Gateline

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what part does the CRB check come into it?

CRB check information should get sent out with your offer of employment, which you'd get after passing the interview.

Thanks, Did you have a job at South West trains. If so where and what do you do and what tasks do you undertake. Because Although I did read the Job Spec. It did not give me a full list of job task's i be doing. Although I do suspect its the normal such as, Gate-line, Helping customers, Signalling out trains on platform, etc.

What does the assessment involve?

I have just started with SWT as Gateline Asst at Clapham Junction, so I don't know too much about the roles themselves, especially since the one you are applying for is different to mine, you'll be on and around the platform, keeping it tidy, givng help and advice to customers and possibly dispatching trains. The Gateline work is only for Gateline assistants such as myself so you wouldn't be doing that should you get the job!

You'll get details of the assessment sent to you by post if you pass the initial selection, it consists of a basic comprehension test and then another test based on your role (my role being gateline, I had a ticket checking test, yours will be different for Station Assistant)

Best of luck :)
 
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Thanks.

So from the point of sending the application off to the point of them responding to you. is it a long wait?
 

Urban Gateline

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Thanks.

So from the point of sending the application off to the point of them responding to you. is it a long wait?

It depends what you class as "long"! They will only respond after the closing date for applications, and it could be up to 2 weeks after that date until you hear something back. (Can I point out though that Drivers have to wait much, much longer to get through the whole process so we can't really complain) :D
 
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It really is how long is a piece of string.....they extended the closing date for the job I applied for by 2 weeks after me rushing to get it all in on time.
Just complete the form and forget about it for a while...
 

Urban Gateline

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Do you enjoy working for SWT?

Read my long post above, I had already said that I've only just started! So far the people seem great but I'm still doing training, haven't actually done my Gateline role yet so I can't really answer your question.
 

Urban Gateline

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sorry for the 101 questions i just interested, What do they cover in the medical?

No worries :D

Medical is a check for drugs and alcohol via giving a urine sample, you also have sight and hearing tests which are quite basic, and you will get weighed as you need to be under a certain BMI for Safety Critical roles such as Station Assistant.
 

Urban Gateline

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And do you know if you pass that on the day?

No, because the Urine sample takes 24h to be delivered to a lab and assessed and then the results have to be fed back to SWT recruitment, so it can often take a few days to find out. (I gave SWT recruitment a call as I hadn't heard anything for a few days and they told me I passed)
 
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Just remember what has been said regarding how long it takes for things to happen.

I applied for drivers position and it took 5 months for them to tell me that they wouldn't look at my application as they have found all their staff. I also applied for guard and have been waiting 6 months so far and they haven't even started screening.
It's not just SWT either... from start to finish it took nearly 20 months to go from applcation to start date to be a conductor.

Train companies seem to work in a different dimensional plane of existence where time does something very strange!!

good luck!
 

Stigy

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...and you will get weighed as you need to be under a certain BMI for Safety Critical roles such as Station Assistant.
Who told you that? Have you seen some of SWT's staff? lol. As long as your blood pressure is okay, I can't see weight being an issue unless you're morbidly obese!

I had a routine medical the other day and I'm obese as far as BMI goes.
 

Urban Gateline

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Does south west trains normally take long to reply. Is a long wait for reply good or bad?

Have you looked at the status of your online application? You can login to "My Page" here This will show you what is going on. I would say that no news is good news, it would say on the online status if your application has been rejected, let me know the status and I'll give you an indication as to what it means!

If it's any consolation, they took about 2 weeks after the closure of applications to get back to me!
 

Urban Gateline

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status is open.

Ahhh that's not too bad, it means they have had a look at it, it should change to "in progress" if they decide to invite you to the assessments, otherwise it might say "withdrawn" if the job is no longer available.

Best of luck, hopefully it'll be good news ;)
 

Matt Taylor

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Who told you that? Have you seen some of SWT's staff? lol.


I am 11 st 7lb and average height yet I struggle to get in and out of a Desiro cab (drivers side) as they are unbelievably narrow, I dread to think how anyone more than slightly overweight would manage!!
 

Stigy

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I am 11 st 7lb and average height yet I struggle to get in and out of a Desiro cab (drivers side) as they are unbelievably narrow, I dread to think how anyone more than slightly overweight would manage!!
You'll know then, that there are some very large people working in safety critical roles at SWT. Ocupational Health are probably more eager to advise larger employees to lose weight if in safety critical roles, than thoughs in non-safety critical roles I'd imagine, but I can see it posing to big an issue. I'm about 13.5 stone and have a BMI of 30, therefore I'm (apparently) obese.
 
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Speaking from experience of recently having gone through this process, I can say that "IT DEPENDS" is the correct answer to your question, there is no set time to get from one stage to another in the recruitment but it goes a bit like this:

1)Up to 14 days after closing of applications: You are either sent a letter saying your are unsuccessful this time, OR you get invited to an assessment at Basingstoke relevant to your role.

2) If you pass the assessments, you'll get a letter up to 14 days later inviting you to an interview (most likely with the local manager of Waterloo in your case) This lasts around 30mins and consists of "can you tell me a time when..." "Describe a time when...." style of questions and you will need to give detailed examples as they will ask more specific questions about what you've just said!

3) Up to 10 days after the interview, you should find out if you've passed or not. If you have passed then they'll send a letter inviting you to a medical assessment at Friars Bridge Court in London.

4) If you pass the medical, they send out your contract to sign and return, you will also get a start date!

My experience of this process was that it lasted a good 6-7 weeks, but it really does depend on who deals with your application every step of the way!

As for the difficulty, that depends on you, you will need to pass the assessments and interview. I wouldn't say its amazingly difficult for an RO2 Station Assistant.

Was it 1 month you started after you signed your contract or does it vary when you actually start.....1 month 2 month 3 month etc
 

Urban Gateline

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Yep it does vary, there's no definitive answer...It'll be different for different job roles, different depots, different management team etc, these factors all impact what your start date would be, the best is just wait to find out!
 
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