Arriva Midlands got new 'upper' management a few months ago and are keen to turn the company around.
Not true. They had a new Head of Operations displaced by Manchester franchising who replaced the previous guy after he went to First Bristol. The rest of the upper management are the same people with new job titles.
The X38 *was* a key profitable route for Arriva so they were keen to rack up more cash from that route and using the "TB weren't co-operating" as a cover.
Do you have insider access to their route costings? Anyone can see that TB’s lost mileage on X38 in the first half of 2024 was embarrassing.
I also like how one of their directors said that Arriva has a 'proven track record for reliability' which is completely untrue.
According to their shortlisting for Bus Operator Of The Year at the National Transport Awards (available on the NTA website) “In the first quarter of 2024, punctuality improved by 10%, with individual depots achieving on-time performance rates ranging from 80% to 98%. Lost mileage was reduced to 0.91% in April 2024, down from a peak of 2.3% during spring 2023.”
Perhaps that’s why their Director references their proven track record for reliability when comparing against TB in Derby, knowing that BODS makes all of this public record.
- Messing with the 1/1A/... routes so they would qualify for bus funding - used to run down London Road, changed to Pride Park, now back via London Road.
They tried something new with 1A/1C to give a bigger circular, it wasn’t successful, they changed it back; what’s your problem here as surely this is a good thing? The routes do not qualify for any ‘bus funding’ or are you confused by the Section 106 for extending into the new estate in South Derbyshire?
- The 2B and 2C services were scrapped and instead merged with the 2 and 2A (reduces cost!). The journeys on the 2 and 2A are now way more crowded. Journey times outside of Derby are now much longer on the 2.
I’m pretty sure the Osmaston Road services are the same PVR but on a simplified network, perhaps this is what has grown patronage?
Also the Swadlincote buses continue to run straight up the middle so where is the increase in journey time?
It’s the same down this way in Buckinghamshire; total lack of local knowledge and you can see it reflecting on the business. The competitors are getting busier and busier and the new route variations are getting more and more ridiculous. Not one customer or manager is ever consulted when these changes occur despite what the glossy publications say.
Arriva don’t have any depots in Buckinghamshire, which managers do you think should be consulted? My understanding is that they have Ops Managers at Luton and Wolverton to manage operations, and a Network Manager who plans the network for these two depots. Which of the three are you, and which glossy publications are you reading as Arriva don’t ever print anything
Edit: I hope this post isn’t deleted as it’s not meant to cause harm but part of a genuine discussion of what is a failing company.
Their success at various awards events last year and registration of new routes in Bedfordshire would suggest they are far from failing, and your comments are probably pretty harmful to those who put blood sweat and tears in to running buses. If anybody on this forum could do a better job they’d be doing it.