Bought wrong ticket type - £103 fine!

[andrew749]

On railcards without an upper age limit or a need to prove ongoing entitlement, there should be an option to auto-renew.

 

[Wallsendmag]

On railcards without an upper age limit or a need to prove ongoing entitlement, there should be an option to auto-renew.

All that will lead to is threads on "How do I refund my auto renewed Railcard that I don't need"

 

[spag23]

All that will lead to is threads on "How do I refund my auto renewed Railcard that I don't need"

I am sure they could include in any auto-renew process a warning email or text a few weeks in advance.

 

[Fawkes Cat]

We have all become accustomed to these issuers sending a reminder near the expiry date, or any expired card being rejected at the beginning of an attempted transaction.
Railcards are unique in that the issuer knows the expiry date and all the customer's details, but chooses to neither send a renewal reminder nor carry out a simple validity check.

I think that renewal reminders have actually been restarted: I have a 'two days to expire' reminder email for our Two Together Railcard from August this year (bought online for a physical plastic card).

My understanding is that the reminders only went away to discourage renewal at the height of Covid, when government's preference was that people shouldn't be travelling unnecessarily - and no doubt to minimise the number of people asking for a refund on the Railcard they had bought but not used.

 

[Sm5]

All that will lead to is threads on "How do I refund my auto renewed Railcard that I don't need"

Surely thats better than constant threads saying i’m facing a life altering criminal record for under paying my fare by £2.

 

[Wallsendmag]

Im pretty sure a fix for this problem is on the way.

 

[jamiearmley]

Im pretty sure a fix for this problem is on the way.

That's great to hear.

As a 'commercial guard' who spends a disproportionate amount of time dealing with, and rectifying, tickets with railcard discounts where the railcard is : expired/ doesn't exist/ at home/ a picture of same/ a screenshot with a altered date/a screenshot with an altered photo : etc - and despite my approach being one of respect, and conciliation- this cannot come soon enough.

Railcard fraud is endemic.

Anything to reduce this cannot be a bad thing.

Thankyou!

 

[londonbridge]

Agree, I know when my debit card expires because it’s the one I use most often, but I can’t tell you when my credit card expires without looking at it.

 

[AdamWW]

At Piccadilly, tickets are now scanned even at the manned barriers - the staff appear to have an Android app to do it.

I think the only time I have ever been asked to show a railcard at barriers (as opposed to on a train) is at Picadilly.

I'll plead guilty to not having had my railcard handy ready to show...but I really wasn't expecting it.

 

[WoodHillsian]

I think that renewal reminders have actually been restarted: I have a 'two days to expire' reminder email for our Two Together Railcard from August this year (bought online for a physical plastic card).

My understanding is that the reminders only went away to discourage renewal at the height of Covid, when government's preference was that people shouldn't be travelling unnecessarily - and no doubt to minimise the number of people asking for a refund on the Railcard they had bought but not used.

Yes they have - I received a reminder email for my Senior Railcard yesterday - 4 weeks before its' expiry date.

 

[island]

As a 'commercial guard' who spends a disproportionate amount of time dealing with, and rectifying, tickets with railcard discounts where the railcard is : expired/ doesn't exist/ at home/ a picture of same/ a screenshot with a altered date/a screenshot with an altered photo : etc - and despite my approach being one of respect, and conciliation- this cannot come soon enough.

Railcard fraud is endemic.

You forgot the "AZTEC code is unscannable because someone has installed an app that overlays their screen to make it appear cracked"

 

[methecooldude]

You forgot the "AZTEC code is unscannable because someone has installed an app that overlays their screen to make it appear cracked"

Ok, I'm quite technically minded... but this exists? That's quite genius to be honest

 

[Mcr Warrior]

Or maybe just a random "cracked screen" pic...