Caledonian Sleeper

[PG]

The squeaks might be worth fixing. I can imagine these are lots of little niggles that are not big budget fixes.

No-one ever seemed to bother sorting out the creaking gangways on the Mk3s, though whether that was down to the cost of doing so or indifference I've no idea?

 

[GordonT]

No-one ever seemed to bother sorting out the creaking gangways on the Mk3s, though whether that was down to the cost of doing so or indifference I've no idea?

I've no idea either. Previous generation of sleeper punters were perhaps not quite as exercised about design shortcomings when travelling overnight?

 

[paulstalker84]

I've no idea either. Previous generation of sleeper punters were perhaps not quite as exercised about design shortcomings when travelling overnight?

None of the previous operators were stupid enough to market their Sleeper services as 'luxury hotel on wheels' with a corresponding premium price point!

 

[InvHst]

I’m at Fort William, train is cancelled due to an electrical fault.

That'll be the 73 not providing electric power

 

[glenbogle]

That'll be the 73 not providing electric power

Taxis to Edinburgh, supposed to be in our cabins from 1910,going to now be at least 0110. Are we entitled to full compensation with the FW being cancelled?

 

[enginedin]

Taxis to Edinburgh,

if there was anyone booked on to join at Corrour, I wouldn't want to be that taxi driver

 

[Sealink]

Taxis to Edinburgh, supposed to be in our cabins from 1910,going to now be at least 0110. Are we entitled to full compensation with the FW being cancelled?

Delay Repay kicks in after 30 minutes (based on arrival time). If you booked directly with Caledonian Sleeper they say they start the process automatically.

EDIT: Looks like the arrival time at Euston was three minutes early... so I would say no Delay Repay will be forthcoming, despite the inconvenience at the start.

 

[Essexman]

Delay Repay kicks in after 30 minutes (based on arrival time). If you booked directly with Caledonian Sleeper they say they start the process automatically.

EDIT: Looks like the arrival time at Euston was three minutes early... so I would say no Delay Repay will be forthcoming, despite the inconvenience at the start.

in similar circumstances I was sent fifty percent goodwill refund as delay repay doesn’t have to be paid.

 

[JModulo]

That'll be the 73 not providing electric power

The 73 was providing power no issue. It was an electrical fault with a coach.

 

[greatkingrat]

in similar circumstances I was sent fifty percent goodwill refund as delay repay doesn’t have to be paid.

Not delay repay, but under the Consumer Rights Act they would be liable for at least a partial refund as the advertised service (a full night's sleep) hasn't been provided.

 

[tram21]

They have a policy for this which was very detailed when I last looked. Take a look on the website.

Taxis to Edinburgh, supposed to be in our cabins from 1910,going to now be at least 0110. Are we entitled to full compensation with the FW being cancelled?

 

[leightonbd]

The 73 was providing power no issue. It was an electrical fault with a coach.

Am I right that the set ran to Edinburgh anyway (RTT seems to show this) and presumably on to London? I’m asking mainly because I will be on a sleeper on Sunday evening (northbound) and am/ was concerned there might not be stock in place.

I’m sure there must be a good reason why some of the pax, at least, could not have boarded at the Fort, rather than driving to Edinburgh and boarding the same carriages there (if that’s what happened?), but I’d love to know what it is.

 

[tram21]

Am I right that the set ran to Edinburgh anyway (RTT seems to show this) and presumably on to London? I’m asking mainly because I will be on a sleeper on Sunday evening (northbound) and am/ was concerned there might not be stock in place.

I’m sure there must be a good reason why some of the pax, at least, could not have boarded at the Fort, rather than driving to Edinburgh and boarding the same carriages there (if that’s what happened?), but I’d love to know what it is.

It'll definitely be in place for Sunday! Don't worry!

The only service it could affect is the northbound tonight, but I don't know if that is the case or not...

The Fort William southbound has been cancelled again tonight... that's odd

 

[mathstrains19]

It'll definitely be in place for Sunday! Don't worry!

The only service it could affect is the northbound tonight, but I don't know if that is the case or not...

The Fort William southbound has been cancelled again tonight... that's odd

The northbound this morning appears to have been cancelled, and 6 coaches appear to have joined the WTT 0458 Edinburgh - Polmadie, which I'd presume is usually just a loco. Possibly a fault on the seated/lounge carriage causing the issue?

 

[trebor79]

Am I right that the set ran to Edinburgh anyway (RTT seems to show this) and presumably on to London? I’m asking mainly because I will be on a sleeper on Sunday evening (northbound) and am/ was concerned there might not be stock in place.

I’m sure there must be a good reason why some of the pax, at least, could not have boarded at the Fort, rather than driving to Edinburgh and boarding the same carriages there (if that’s what happened?), but I’d love to know what it is.

The northbound this morning appears to have been cancelled, and 6 coaches appear to have joined the WTT 0458 Edinburgh - Polmadie, which I'd presume is usually just a loco. Possibly a fault on the seated/lounge carriage causing the issue?

That's the only logical explanation.

 

[InvHst]

The 73 was providing power no issue. It was an electrical fault with a coach.

Well a cable issue being the cause of the issues

 

[jagardner1984]

Be interesting to know (I have no insight) in terms of Delay Repay, obviously in infrastructure delay they turn to Network Rail, for traction to GBRF, but where interconnects are the problem must get into some interesting discussions as to whether the fault is in the socket of the 73 or the plug of the Mk5.

(Not suggesting that was the issue here) but trying to assign very substantial sums to one body or the other must at times be contentious I’d imagine.

It must be pretty hairy to be running this tight on spares going into the Summer peak.

 

[Bald Rick]

Be interesting to know (I have no insight) in terms of Delay Repay, obviously in infrastructure delay they turn to Network Rail, for traction to GBRF, but where interconnects are the problem must get into some interesting discussions as to whether the fault is in the socket of the 73 or the plug of the Mk5.

(Not suggesting that was the issue here) but trying to assign very substantial sums to one body or the other must at times be contentious I’d imagine.

It must be pretty hairy to be running this tight on spares going into the Summer peak.

‘Delay Repay’ is paid by CS to their passengers. It bears no relation to the exchange of monies between CS and NR or GBRf (or any other supplier) related to delays caused by them.

 

[jagardner1984]

‘Delay Repay’ is paid by CS to their passengers. It bears no relation to the exchange of monies between CS and NR or GBRf (or any other supplier) related to delays caused by them.

Sure. As I said, I have no insight, it is the latter exchange, which I am interested in. It is shorthand, but presumably for the retailer (the operator in this instance) the cost of Delay Repay to the business creates the imperative to recover attributable costs from those suppliers you mention.

 

[Bald Rick]

Sure. As I said, I have no insight, it is the latter exchange, which I am interested in. It is shorthand, but presumably for the retailer (the operator in this instance) the cost of Delay Repay to the business creates the imperative to recover attributable costs from those suppliers you mention.

Well it won’t be ‘recovery’ - it’s largely an automtic process.

 

[glenbogle]

Delay Repay kicks in after 30 minutes (based on arrival time). If you booked directly with Caledonian Sleeper they say they start the process automatically.

EDIT: Looks like the arrival time at Euston was three minutes early... so I would say no Delay Repay will be forthcoming, despite the inconvenience at the start.

I got a free trip - they credited my flexipass with another journey to compensate for the inconvenience.

 

[35B]

Sure. As I said, I have no insight, it is the latter exchange, which I am interested in. It is shorthand, but presumably for the retailer (the operator in this instance) the cost of Delay Repay to the business creates the imperative to recover attributable costs from those suppliers you mention.

Up to a point, yes. And there are plenty of other costs associated with delay that an operator will have to be concerned with, including overtime and payments to Network Rail; Delay Repay is not necessarily the biggest ticket item.

However, the contracts supoorting the system may well not go down to that level of precise attribution. It’s common in the IT world for a service failure to be subject to an automatic payment mechanism related to the price of the service, not the consequences of failure - and with a level of acceptance in that mechanism that perfect performance isn’t guaranteed.

There can then be root cause analysis techniques to assess the actual reason for a failure, but these are generally not focused on money but avoiding recurrence - especially importantly if there’s a boundary between two suppliers.

 

[Sealink]

I got a free trip - they credited my flexipass with another journey to compensate for the inconvenience.

Result!