Hi,
Went to Brighton week before last for a friend's birthday which had been planned for a while.
Got two super off peak returns, Thameslink only as we were travelling from London bridge.
Turns out that there was emergency engineering work in the evening and a bunch of Thameslink trains were cancelled and didn't want to risk it so cut our night short.
Saw there was a Gatwick express train to Victoria.
Asked the gateline woman but said we couldn't go on it despite the last minute cancellations.
Asked on twitter and they said we could get on the GatEx, but the gateline woman was having none of it and missed the train as she didn't believe twitter was correct.
Incredibly I wrote a complaint to Thameslink to say the situation was extremely confusing. They have now said the gateline woman was correct, not their own twitter account, and I would have got a penalty fare had i boarded as they didn't have ticket acceptance in place .
Overall it's fairly shambolic considering it is one TOC.
Went to Brighton week before last for a friend's birthday which had been planned for a while.
Got two super off peak returns, Thameslink only as we were travelling from London bridge.
Turns out that there was emergency engineering work in the evening and a bunch of Thameslink trains were cancelled and didn't want to risk it so cut our night short.
Saw there was a Gatwick express train to Victoria.
Asked the gateline woman but said we couldn't go on it despite the last minute cancellations.
Asked on twitter and they said we could get on the GatEx, but the gateline woman was having none of it and missed the train as she didn't believe twitter was correct.
Incredibly I wrote a complaint to Thameslink to say the situation was extremely confusing. They have now said the gateline woman was correct, not their own twitter account, and I would have got a penalty fare had i boarded as they didn't have ticket acceptance in place .
Overall it's fairly shambolic considering it is one TOC.