I wouldn't follow TSSA on that one
Training takes place at mostly Basingstoke station complex.
The first 1 week are a introduction to the company, what to expect, introduction to customer service and some conflict awareness training and is done with a range of new starters across the company.
Week 2 is momentium pt 1 which is learning more of the company values and how to apply them to customers "they don't become passengers till they have a ticket and are travelling" you will do some rule plays and a day with the Samaritans which is very useful if at a small station without Train dispatch.
The next few weeks are based at Basingstoke station as well, you will learn everything for the job in ticketing, renvenue/ ticket isssuing machines, generic information for ticket machines, SMART and may or may not be joined by other ticket office clarks, revenue and guards at stages of the course.
The CA training is more coursework passed as you will be heading towards a NVQ in Customer service (there will be multiple choice tests with some boxes that need to be filled) and will get days at the station ticket office and at your local station or local main staffed station depending on your work location.
After 6 weeks you be sent to work at your station get used to the team there and the roster, once that's been done you will be on your own after your assessment which takes place at the station includes everything from sales, cashing up and the safe operations.
Lastly you be at Basingstoke one more day and will recieve your NVQ.
Hope this helps
PS Lunch is normally provided however you may be sent to a rented office space if there isn't room due to COVID regulations in which I recommend taking your own lunch as the cafe downstairs is stupidly priced and the waitrose sadly has closed.