Hi,
I travelled recently from Paddington to Heathrow T4 using the Heathrow Express, but the connecting Heathrow Connect train services were suspended. I was told to continue to T5 and take a bus, and arrived over 30 minutes late to T4.
By that time it would have been quicker and cheaper to get the tube from my origin (Vauxhall) rather than paying the heavy premium for the Heathrow Express.
I was told on the train I'd be eligible to receive compensation for the delay.
I contacted Heathrow Express shortly after, they eventually responded to me many weeks later today saying that I was not eligible for any compensation as the Heathrow Connect is free.
This really doesn't feel fair...
I travelled recently from Paddington to Heathrow T4 using the Heathrow Express, but the connecting Heathrow Connect train services were suspended. I was told to continue to T5 and take a bus, and arrived over 30 minutes late to T4.
By that time it would have been quicker and cheaper to get the tube from my origin (Vauxhall) rather than paying the heavy premium for the Heathrow Express.
I was told on the train I'd be eligible to receive compensation for the delay.
I contacted Heathrow Express shortly after, they eventually responded to me many weeks later today saying that I was not eligible for any compensation as the Heathrow Connect is free.
This really doesn't feel fair...