GroupSave Question

[antharro]

I've booked tickets for a group of seven people to travel from London Liverpool Street to Cambridge on November 11th, returning later the same day. One of the people has now dropped out. Given the T&C of GroupSave, which states that

All customers travelling on Tickets, including those with a London Travelcard, with GroupSave discount must have the same origin, destination and route, and all customers who are part of a Group must travel together at all times when using those Tickets.

is the ticket still valid, or do I need to cancel, rebook for the correct number of people and suck up the admin fee for the cancelled ticket?

Thanks!

 

[transportphoto]

How many people have you booked for?

Sorry, that’ll teach me for skim reading. There’s seven, now six of you.

Have these been issued as individual tickets with “Groupsave” applied as if it were a railcard discount? Six is still a valid group, you shouldn’t have any difficulties.

 

[miklcct]

The GroupSave discount is valid from 3 to 9 people. As long as the correct number of people (between 3 and 9) are travelling together, the discount is valid.

 

[antharro]

I believe so; the confirmation email states the following: (underlined section by me)

Journey: 1 London Terminals to Cambridge @ £73.15
Super Off-Peak Day Return £73.15 (7 @ £10.45)

Journey: 1 London Terminals to Cambridge
Ticket type: Super Off-Peak Day Return
Route: Valid only on Greater Anglia services.
Outward journey: 11 Nov 2023
Suggested service departs London Liverpool Street at 10:58 travel by Train service provider Greater Anglia to station Cambridge arrives 12:08

This ticket is only valid on services leaving London Liverpool Street.
Return journey: 11 Nov 2023
Suggested service departs Cambridge at 19:03 travel by Train service provider Greater Anglia to station London Liverpool Street arrives 20:15

This ticket is only valid on services arriving at London Liverpool Street.
Please note: this fare contains a Group Save discount and is only valid if all passengers travel together.

 

[CyrusWuff]

Each passenger should get an individual ticket when the National GroupSave discount is applied, as is the case here.

As such, as long as at least three people are still travelling you'll be okay.

It should also be possible to get a refund for the unused ticket, though an admin fee is likely to apply and you'll probably have to phone them as the online system is unlikely to handle refunding one ticket out of seven.

 

[James H]

With this sort of ticket there is no advantage to buying so far ahead of travel. IMHO better to wait till the day of travel (or day before) when changes to group composition are less likely.

 

[antharro]

Each passenger should get an individual ticket when the National GroupSave discount is applied, as is the case here.

As such, as long as at least three people are still travelling you'll be okay.

It should also be possible to get a refund for the unused ticket, though an admin fee is likely to apply and you'll probably have to phone them as the online system is unlikely to handle refunding one ticket out of seven.

Definitely three people minimum in this group, so hopefully ok. The person who has pulled out has agreed to cover the cost of their ticket and any admin charges if I need to rebook, so fingers crossed it'll be ok.

Thanks for the confirmation.