Maybe so but most information seems to show what most passengers want most of all is a fairly priced ticket, a seat, and for the train to run on time, and obviously to be safe. Everything else comes secondary to most passengers and commuters. These will do the job well and I think they will likely meet (and exceed - they're new) the average expectations of most. I'd imagine a heck of a lot of passengers, especially leisure travelers, will just be impressed that they have a new train rather then these 'old trains' as many occasional travelers know the HSTs. I've heard many a passenger at a station who's not been on a train for a few years standing there as a HST rolls in and commenting that 'these trains are a bit old aint they, they still got old fashioned doors' They expect something 21st century now, and this will meet the need I feel. And they could end up the most reliable units ever in service. We won't know for a few years. They would deserve total credit if they were.
I know you said other units are not relevant, but they are all we have to compare to. Exactly the same happened on the WCML, the busiest line. They went from a full rake of Mk3s to a fleet of EMUs and DMUs. The Pendolinos got stick for having plastic panels instead of windows, less leg room, less tables, darker inside, smaller windows. However they have revolutionised the West Coast in terms of the timetable that can be in place by using them. They are ultra reliable and they are now pretty respected because of all this. And they were new and so were like the new aircraft of the railways at the time. Spotters weren't much for them, but commuters and business travelers absolutely loved the new journey times and very high frequency timetable that they could offer. And they were (are) very clean.
Its all a matter of relative opinion anyway. The voyagers tried to solve the need on the XC routes and they didn't really live up to the mark. But these by far exceed voyagers, and sprinters really. We, as people with an interest in trains have higher standards than someone simply wanting to travel from a to b as quickly as possible with a clean train and a seat. They had a budget and they're not going to perform miracles as far as new stock is concerned.