Apologies for hijacking this thread but I have a query which is related to it.
Basically, can I get a refund on a ticket which I bought two minutes prior to departure, only to discover that there were delays which meant that there was no point in me travelling?
Earlier today, I discovered 37422 was due to pass through King's Norton (KNN) at 1612, so I decided to go and see it. The plan was to take the 1541 from University (UNI) (final destination Bromsgrove). This was due to arrive at KNN at 1549, so plenty of time before 37422 was due. I arrived at UNI around 1538, and bought a return to KNN (the time printed on the ticket is 1539). I went down to platform 2, only to be greeted by an announcement "we are sorry that the 1541 to Bromsgrove is delayed due to an object being found on the overhead wires. Please listen for further announcements". There was a similar announcement for the following 1551 to Redditch. Looking at a signal map, it turns out that the 1541 was still at Aston (and is still there now). After waiting for around 10 minutes, I decided it was pointless being there as there was no way I could get to KNN in time, so I went to the ticket office to ask if they could give me a refund. The answer was no (I think possibly due to the fact that I bought the ticket from a machine rather than the office), but I could apply online using the Delay Repay form.
I've gone through the form, but it doesn't appear to be suitable, as there's no "I decided not to travel" option, and there's nowhere to write a brief explanation of why I want a refund. I had a look at the refunds page on the WMR website, and it says use their online refund page... except this is for season tickets! Nevertheless, I've worked my way through the form, but again there's no option for any explanation as to why I want a refund, and I'm not sure whether they'll just accept a day return ticket.
Could someone please advise? Thanks
(The ticket cost £2.05, so whilst it's not the end of the world if I don't get a refund, it would be nice!
)
EDIT: alternatively, I could just go to KNN later to see, for example, whatever ROG locomotive is heading back to Derby after taking something to Newport for scrap