It’s a shame that liverpool has lost its CSA’s. If anywhere needs a cull it’s VCS. The CSA there are known to be lazy, rude and extremely uncooperative with both drivers and passengers. We get constant complaints about them from many many people. They never announce services when they should, don’t always open and close the doors as they should. Refuse to amend tickets and just “pressurise” the driver to take said passenger, resulting in a peed off driver and lost revenue amongst others.
Head office doesn’t want to cut though as VCS is the south’s hub and it would send warnings to both competitors and shareholders should many cuts be made there.
They have however done away with cover at nights now.