I find their customer service on the phone pretty reasonable, especially once you’ve been rejected by email. I’ve had a few delay repays where they’ve been very clear cut I.e. one advance ticket, no cancellation day before nonsense, but the auto system has said no delay found, even after sending the RTT links.
I’ve pointed the customer services on the phone to that email, they’ve checked it themselves and held their hands up and apologised and been very succinct at solving the problem.
I’ve pointed the customer services on the phone to that email, they’ve checked it themselves and held their hands up and apologised and been very succinct at solving the problem.