DanNCL
Established Member
I noticed in London earlier this week that at some stations shared between National Rail and London Underground (Moorgate, Old Street and Amersham are the three I noticed this at), all ticket issuing facilities are in the form of London Underground operated TVMs. Whilst they do sell tickets to some National Rail destinations, they don’t sell tickets to a large number of them, therefore what would be a customer’s rights should they begin they’re journey at one of these stations and the London Underground TVM won’t sell the ticket they need? I can’t see TFL staff allowing people in such a situation through the gateline without a ticket, despite that presumably being what the passenger is entitled to do.
I also noticed that Amersham is offered as a collection location for ticket on departure, despite the London Underground TVMs not having this feature. I assume anyone who had a ticket on departure collection from Amersham would have to be allowed to board a train at Amersham without collecting their ticket?
Edit: The issue with TOD at Amersham appears to be specific to the LNER app.
I also noticed that Amersham is offered as a collection location for ticket on departure, despite the London Underground TVMs not having this feature. I assume anyone who had a ticket on departure collection from Amersham would have to be allowed to board a train at Amersham without collecting their ticket?
Edit: The issue with TOD at Amersham appears to be specific to the LNER app.
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