Metrailway
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From Telegraph:
Rail operators forced to tell passengers how to get cheapest fare
Rail companies have been told by ministers that they will now have to tell commuters and travellers that they could be making huge savings if they use a ticket office rather than a self-service machine
Train passengers will automatically be offered the cheapest tickets for their journeys, potentially saving hundreds on travel, after the Government intervened following a Daily Telegraph investigation into rip-off fares.
Rail operators have been told by ministers that they must tell commuters and travellers that they could make huge savings if they use a ticket office rather than a self-service machine.
The intervention comes after an investigation by this newspaper which found that self-service machines which are used to purchase almost a quarter of all tickets sold annually offer wildly different fares making some journeys £100 more expensive.
The disclosures prompted Claire Perry, the rail minister, to call an urgent summit of railway chiefs which led them to agree to the creation of the countrys first rail fare code of conduct.
From March, all self-service ticket machines will be required to tell customers if there is a potential cheaper fare available and direct them to a ticket office.
The code, which will be overseen by the Office of Rail Regulation, is designed to eliminate the inconsistencies between ticket offices and machines in stations.
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