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ScotRail Conductor applicants
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lxfe_mxtterz
Member
Although I had mine with a different train operator, I would expect it would be similar at ScotRail…
Mine was split into three parts.
The first few questions were just the generic:
- Why do you want to work here?
- What do you know about the company?
- What do you know about the role of the guard/conductor?
etc.
The next part was the dreaded "STAR" questions, such as:
- Describe a time when you've shown excellent customer service / handled a conflict / etc.
The final part was some scenario-based questions - things like:
- You are working the last train out of London on a Saturday evening. There are a group of drunk football fans harassing other passengers. What do you do?
Take your time to think through each question, and have some examples prepared the night before.
Just remember the priorities, in order:
1. Safety
2. Punctuality
3. Customer service
Try to work "safety" into every answer you give - that's what helped me!
Wishing you the best of luck.
Mine was split into three parts.
The first few questions were just the generic:
- Why do you want to work here?
- What do you know about the company?
- What do you know about the role of the guard/conductor?
etc.
The next part was the dreaded "STAR" questions, such as:
- Describe a time when you've shown excellent customer service / handled a conflict / etc.
The final part was some scenario-based questions - things like:
- You are working the last train out of London on a Saturday evening. There are a group of drunk football fans harassing other passengers. What do you do?
Take your time to think through each question, and have some examples prepared the night before.
Just remember the priorities, in order:
1. Safety
2. Punctuality
3. Customer service
Try to work "safety" into every answer you give - that's what helped me!
Wishing you the best of luck.
They have a massive hiring campaign, loads and loads of new conductors coming onboard.
zilmed
Member
Hi, has anybody recently applied for Scotrail conductor?
I've only done one customer service assessment online, I haven't heard anything back although it's only been a couple of days.
I wonder what the whole process looks like and what are the time lines of hearing back after each assessment? I imagine there are several.
Thanks!!
I've only done one customer service assessment online, I haven't heard anything back although it's only been a couple of days.
I wonder what the whole process looks like and what are the time lines of hearing back after each assessment? I imagine there are several.
Thanks!!
zilmed
Member
Hey, is it online assessments? I just did one that's a customer service one on Friday and not heard back yet. Do you know what the timeliness are for assessments to be processed?
I'm not sure about the official answer to your question but I have been working as a train guard for 4 years now and I would chat to them first, ideally have your body cam to record. If no change, and you think it's getting out of hand, move other passengers to a different carriage, don't get involved in any fights etc, call BTP. In ideal world they would meet you at the next staition.
I completed the online assessment and was invited to attend the assessment day in Glasgow.
Unfortunately I couldn't get out of work to attend so emailed numerous times to the recruiter as well as calls but had no reply to any. This was 2 weeks ago.
Quite a poor show of communication on their part so I am hoping I still get a chance to attend at a later date when they finally reply.
Unfortunately I couldn't get out of work to attend so emailed numerous times to the recruiter as well as calls but had no reply to any. This was 2 weeks ago.
Quite a poor show of communication on their part so I am hoping I still get a chance to attend at a later date when they finally reply.
LoogaBarooga
Member
- Joined
- 11 Jul 2019
- Messages
- 233
Hide in the back cab!
zilmed
Member
I have just got a link to book an assessment but when I go on the page, it says there are no more available assessments
robbierugby
Member
I've booked my assessment but they said they'd email me a practice booklet separately and it hasn't arrived. Anyone got one?
zilmed
Member
I have it, I can forward
When did you book, today? Wonder if the link only godly work for me
robbierugby
Member
robbierugby
Member
Ah right is yours for conductor as well? Which station? Do you think you could send me the practice papers? Still haven't got mine itching to get started.
Yes, it's for Conductor. Check your spam emails also it may be in there. Both practice papers and invite were sent to me at the same time, just in separate emails
robbierugby
Member
I've checked spam and all other inboxes not anywhere to be seen. I've emailed and left a message
zilmed
Member
Last edited:
robbierugby
Member
Emailed you the link
robbierugby
Member
Anyone heard back from assesment days last week?
robbierugby
Member
I'm still waiting on assesment day results fromast week
Is there somewhere online I can check progress?
Is there somewhere online I can check progress?
robbierugby
Member
Ah right thanks for letting me know. Do they call or email?