HantsExile
Member
- Joined
- 22 Jun 2018
- Messages
- 61
I've made a mistake with my Tickets on Departure (TOD) online booking via the SWR website.
I first booked a return from Winchester to Clapham Junction, and as far as I can remember selected Winchester (my home station) to collect my tickets.
I then decided to add an order for 2 single tickets - Clapham Junction to Crystal Palace & Crystal Palace to Clapham Junction (no returns available).
Unnoticed by me, I think the website then changed my collection point from Winchester to Clapham Junction, classifying one of my single tickets as "Journey 1".
I paid for my tickets and the sale was completed - it was only when I received the confirmation email that I saw the collection point was Clapham Junction.
I can get a refund on the Winchester/Clapham Junction ticket but at the cost of a £10 admin fee. The two singles are not refundable as the total cost is less than the admin fee. Or I could buy an additional single Winchester to Clapham Junction and collect my tickets there, losing out on the outward portion of my return.
So my question is: can I change my collection point and if so how?
Any help gratefully received!
I first booked a return from Winchester to Clapham Junction, and as far as I can remember selected Winchester (my home station) to collect my tickets.
I then decided to add an order for 2 single tickets - Clapham Junction to Crystal Palace & Crystal Palace to Clapham Junction (no returns available).
Unnoticed by me, I think the website then changed my collection point from Winchester to Clapham Junction, classifying one of my single tickets as "Journey 1".
I paid for my tickets and the sale was completed - it was only when I received the confirmation email that I saw the collection point was Clapham Junction.
I can get a refund on the Winchester/Clapham Junction ticket but at the cost of a £10 admin fee. The two singles are not refundable as the total cost is less than the admin fee. Or I could buy an additional single Winchester to Clapham Junction and collect my tickets there, losing out on the outward portion of my return.
So my question is: can I change my collection point and if so how?
Any help gratefully received!