Hi Embers25
The ticket was issued using Smartix software. Having looked into your booking I have identified a small fault - which has now been corrected. The fault was connected to the reservations data. The three reservations were present, but a separate field that contains the number of reservations was erroneously set to zero.
My guess is that the screen view ignored the field and just displayed all the reservations in the data, whereas the printing part uses the counter and got confused... Hopefully with the correction I have put in place, the ticket machine at your local station will be able to print it correctly.
I've arranged with TrainSplit to make a new booking for you. If you can return the ticket to them, they will then provide you with a new booking reference to collect the new ticket.
I suspect this fault may have gone unnoticed for some time if you had not reported it. So by way of a thank you and for your inconvenience, I've also arranged to cover a 50% (£40) refund which will be paid to you once you've returned the original ticket and they have processed the cancellation for it.
Someone should be in touch to arrange that in the next day or two.
Picked up my tickets today for my trip next month from Glasgow to Euston, bought from Trainsplit. The booking correctly stated one coupon would be printed and the screen on the GWR machine at Exeter Central correctly showed 2 adults and 1 child with 3 seat reservations. Unfortunately out came the attached ticket showing one adult, with a C marking and only one seat reservation. The ticket title and cost are correct but that is about it. Obviously, given all the current issues with Avanti, I raised this at the ticket office and said they couldn't help as the coupon had been printed and if incorrect there is nothing they can do and they said to contact Trainsplit. The Trainsplit phone team were also unable to help and I have emailed them, but is this a known issue and how can I resolve it, as I don't live near any Avanti stations (even if that would help).