On the subject of delay repay on TPE, yesterday 27/10/2022 was a return trip to London from Scarborough and the return portion of the trip from York to Scarborough was farcical. On the 1800 LNER train from KGX, which ran to time and arrived into York around 1947, I checked the live times of the trains from York to Scarborough as I was booked on an advance on the 2017 from York. The 2017 was not shown, neither was the 2117 so went onto Twitter and TPE to see what was going on, found the 2017 & 2117 had been cancelled but they were still selling tickets on the app for the 2117, the next train running was the 2217. Anyway contacted the TPE twitter team to ask what was going on, told me replacement road transport was going to be available and sent a link to their journey check that at the time showed a train at 2005 ( the delayed 1917 ). Arrived at York to find the 2005 - ex 1917 had just left (at 1945) and after talking to the very helpful LNER lady (Thank You
) was advised of a bus service outside the station consisting of 3 off 16 seater minibuses. One guy (not me, met him in the queue for the bus) had been advised of the 2005 service from TPE journey check, went to the loo, came back to find the train had just gone at 1945. The screens in the station just said cancelled, nothing about any buses when we looked at 1950 or so.
So the buses turned up, sourced from a firm in Middlesbrough according to the lettering on the side so not a local operator but planned hours in advance I'd suggest. They filled up and left at 2017 or so. Missing out Malton as the driver asked if anyone was getting off there and there wasn't, we got to Scarborough about 2140 so 34 minutes later than the train would have been if it was running.
I filled in delay repay with LNER as I booked my ticket from them and got a reply early doors this morning advising the claim had been accepted and was to receive half the Advance fare within 2 weeks via bank transfer.
My take away from this is that the cancellation of the 2017 and 2117 must have been planned well in advance to get buses from Middlesbrough, yet the delay repay was sent in at 22:30 and acceptance of the claim and details of the settlement was sent back to me at 03:10 so not much doubt they accepted the claim, the delay and of TPE being responsible without question. In any case with TPE and delay repay I'd send in a claim without thinking.