Sounds like they do it in batches, I've this morning just received credits for journeys over the last month going back to 28th August.
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Uber ticketing
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RailUK Forums
I'm totally new to using Uber to book trains (always seemed a bit transgressive to me), but have to say I'm impressed. I accidentally booked one advance ticket which still had my (now expired) railcard attached, then booked a second one for the same train, then booked a third one when I had to change my date of travel. Phoned them and someone picked up within a minute and was able to process refunds for both my first and second bookings.
The fact that (at least for now) the prices are the same as on the native rail apps, they do the split ticketing and same seat reservation for you, you get uber credit and also avios via the linked BA account makes this seem like a win-win-win - am I missing anything?
The fact that (at least for now) the prices are the same as on the native rail apps, they do the split ticketing and same seat reservation for you, you get uber credit and also avios via the linked BA account makes this seem like a win-win-win - am I missing anything?
Only that they are doing all of this (cashback + generous customer service) to gain market share. Don't expect it to last.
Compare Uber taxis in any city when new and trying to gain market share, vs now!
Skimpot flyer
Established Member
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The ability to add a PlusBus ticket
So what? Then you move onto another new market entrant and get their benefits. Competition benefits customers.
What was the phone number please? Still having problems with previous credits not received and wondering if I might get further over the phone.
See screenshot below, although not sure if these are Omio guys and only deal with the ticketing.
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Fawkes Cat
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To add to this, Uber have managed to refund a ticket in slightly tricky circumstances (ticket booked, issued on paper, train then diverted away from origin station so journey abandoned due to disruption) in less than a week and with just one email, which compares pleasantly with LNER who have still to settle a similar issue after two months.
Just go to the Uber app, click "Trains and Coaches", then the "?" icon at top left and "Call Us". It does it all for you, but the number it actually calls is 0800 066 8528.
I've phoned them a couple of times this way, it was answered within a couple of seconds and they answer as "Omio". On both occasions they were extremely helpful. On the first time, I was also querying not having received my Uber credits. Worth noting that the official line is that they can take up to 60 days (but between 7 and 21 days seems normal). But they credited them immediately to my account when I queried, along with a goodwill credit.
I'm no particular fan of Uber and their somewhat aggressive business tactics, but they have become successful in everything they do by offering a great customer experience and customer support so the suggestions that they do not offer good support is in my view wide of the mark. The current 10% credits offer is difficult to ignore for regular travellers. The app doesn't offer the kind of flexibility of sites like trainsplit (and the forums badged version) but is simple and easy to use, especially if you do a particular journey regularly and know exactly which ticket you want.
I bought a ticket yesterday through Uber, and I selected correctly 16-25 & Network railcards for the 2 passengers.
I then went to book, then picked up the tickets. I didn't realize but my fellow passenger did: we'd been given 2 Network railcard tickets. This was on the weekend for travelcards to/from London, so I thought it'd probably be fine.
This seems pretty bad from Uber, as in theory this completely invalidates the tickets (though hopefully reasonableness will prevail, especially with the general debacle with railcard prosecutions recently and the fares being the same).
Has this happened to other people? One annoyance is that *during* the booking process and *afterwards* it seems impossible to check which railcards you are buying for/have bought for? I did go back afterwards and the two different railcards were still selected...
I then went to book, then picked up the tickets. I didn't realize but my fellow passenger did: we'd been given 2 Network railcard tickets. This was on the weekend for travelcards to/from London, so I thought it'd probably be fine.
This seems pretty bad from Uber, as in theory this completely invalidates the tickets (though hopefully reasonableness will prevail, especially with the general debacle with railcard prosecutions recently and the fares being the same).
Has this happened to other people? One annoyance is that *during* the booking process and *afterwards* it seems impossible to check which railcards you are buying for/have bought for? I did go back afterwards and the two different railcards were still selected...
The Network Railcard covers the Railcard holder, 3 other adults, and 4 children all travelling together.
I don't think Uber/Omio has done anything wrong on this occasion.
That's fine if both are travelling together.
But presumably if the passenger who holds a 16-25 Railcard (but not a Network Railcard) wishes to travel alone, his or her ticket will be no good?
Bletchleyite
Veteran Member
Correct.
As a rule, only purchase tickets in one transaction of people travelling together. If people aren't, make several transactions. As it's too complex a problem to work out things like that in one transaction.
Bletchleyite has made the comment that was needed, but it's worth saying that if you book something for multiple people in one go, you're telling the booking engine that all passengers will be on the train(s) you've selected. It definitely can't work out that one of them might end up on a train later/earlier!
TravellingTyke
Member
That seems like generally good advice.
In fact, a similar thing happened to me on Saturday. I bought two returns from Bradford Forster Square to Keighley, from the ticket office at Forster Square.
The clerk sold me a Duo ticket, which I (now) know requires us to travel together. I guess she assumed we'd be travelling together because I bought them in one transaction, and that if we intended to do any travelling separately we'd have bought our own tickets.
No harm/no foul and all that as we were indeed travelling together but it never crossed my mind that if we had decided to split up it might have been problematic.
In fact, a similar thing happened to me on Saturday. I bought two returns from Bradford Forster Square to Keighley, from the ticket office at Forster Square.
The clerk sold me a Duo ticket, which I (now) know requires us to travel together. I guess she assumed we'd be travelling together because I bought them in one transaction, and that if we intended to do any travelling separately we'd have bought our own tickets.
No harm/no foul and all that as we were indeed travelling together but it never crossed my mind that if we had decided to split up it might have been problematic.
It’s not totally clear the way it is presented but I didn’t go through with the transaction as i didn’t want to use my balance on this occasion.
What actually happens if you try to complete a ticket purchase with Uber Money?
I suspect it does work and it’s just confusing the way it says £0.00 on the final screen before you commit
What actually happens if you try to complete a ticket purchase with Uber Money?
I suspect it does work and it’s just confusing the way it says £0.00 on the final screen before you commit
The 10% rebate still shows in the checkout process although the Ts and Cs still give 31 Dec 24 as the end date
Update - Rebate dropping to 5% unless you're an Uber One member according to email received just now offering three months of Uber One for free.
Update - Rebate dropping to 5% unless you're an Uber One member according to email received just now offering three months of Uber One for free.
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Great news the offer is continuing. The credit will quickly pay off the Uber One cost.
Yes, the web view in the app is clunky, but the credits are worth it. For me, the customer support has been great. They have even refunded advances for me, which is more than what is offered by Trainsplit and others. They’re probably doing this to gain market share, but may as well enjoy it!
Yes, the web view in the app is clunky, but the credits are worth it. For me, the customer support has been great. They have even refunded advances for me, which is more than what is offered by Trainsplit and others. They’re probably doing this to gain market share, but may as well enjoy it!
To be fair to the others, it isn't their choice, it's banned for everyone
Adam Williams
Established Member
Their refund audit will be fun!
Maybe the VC funding covers financial only refunds...
Do you have any more information about this?
A shame that the credits are dropping from 10% to 5%. Only started using Uber back in October.
The 5% credit is still a good offering, and certainly better than nothing. However, are there any alternatives for a higher rate of cashback?
Although I have found some journeys have not tracked properly. I'm still awaiting credits for a journey made on 8th December.
Other journeys I have made after this date, have already been paid out.
The 5% credit is still a good offering, and certainly better than nothing. However, are there any alternatives for a higher rate of cashback?
Although I have found some journeys have not tracked properly. I'm still awaiting credits for a journey made on 8th December.
Other journeys I have made after this date, have already been paid out.
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There are offers of 10% cashback for LNER purchases on many of my cards at the moment.
mm333
Member
If you can afford it, you can buy £300 in LNER vouchers - valid for a year - and get your 10% cashback. I’ve been doing that with my Halifax account for months.