I bought some Advance tickets from MKC-BPN from TP Express not had problems before using a Chase debit card. I went to collect my tickets today (for travel on Saturday) and it said the card does not match the one used to purchase. I have double checked and it is the correct card. The ticket office said they couldn't issue the tickets either as they were locked to the card (even though I had the correct card it wasn't accepting it). I called the TP Express number and they said all I could do was Purchase new tickets then request a refund of the old tickets but because they were Advance tickets that would cost me a lot more to buy on the day tickets then the Advanced tickets so surely I shouldn't be out of pocket because of a technical error their end. Any advice?
Just to add the only difference this time vs previous times when I havant had a problem is this time I entered the actual card on TP Express website whereas previously I had paid via Paypal. Not sure if thats related though
Just to add the only difference this time vs previous times when I havant had a problem is this time I entered the actual card on TP Express website whereas previously I had paid via Paypal. Not sure if thats related though