I'd put in a complaint; such behaviour really needs to be stopped these days.Was due to travel today on the 17:10 service from Nottingham to London St Pancras. I decided to leave a very blustery Nottingham two hours earlier.
The journey has so far been uneventful, apart from being challenged by the train manager for not travelling on my booked train.
He claimed the ticket waiver only applied after 6pm. This is even though the guidance on the EMR website clearly states advance ticket restrictions are waived for all of today.
Storm Isha - Monday 22 January the speed restrictions have now been withdrawn | EMR
www.eastmidlandsrailway.co.uk
If you don't travel at all, it's usually a refund from the point of purchase.Particularly as it's Northern*, it would surely be good PR to send you out a free return ticket in response to your taking their advice not to travel?
*Not meant as an insult, merely they're the only TOC I know of that do issue complimentary tickets on a "go anywhere" basis routinely.
The complimentary tickets generally only apply where the customer did travel but was disrupted.