I travelled on 165102 twice today (part of a trip to Brighton from Dorking, and back). It has been refurbished but there is no first class labelling inside at all, the internal doors were locked open, the spot lights did not work (switches and bulbs still in place) and there was not even a silver stripe over the windows outside to denote first. In short, there was no way to tell that it was supposed to be first class and accordingly it filled up with students on the return (and not their fault). Appalling, and unfair on the staff who are supposed to police this mess. I have wriiten to GWR about the very poor output from the 165 refurbishment programme and have received a holding reply while they consider my points further, including their failure to provide demarcated first class on the majority of North Downs Line when all on the NDL are advertised as having it (and fares are charged for it). This has been going on for months now, on top of GWR's even-longer-running general failure to label things propery. Slack beyond belief from them. Oh, and the PA was inaudible over the roar of the ventilation fans!