I’ve always been of the opinion that we in EMR land have been subject to a rotten deal when it comes to rolling stock. I think that EMR was a victim of unfortunate timing - its sister franchises, WMR and GA, sorted out their rolling stock plans when quality was a key aspect of procurement; however EMR’s fleet plans came when the DfT started to tighten the purse strings and quality went out of the window. We’ve had to put up with appalling cascades (ex-LNER HST fiasco and 156/9s as pertinent examples) and, as you reflect, fundamental issues still aren’t sorted nearly 4 years later.
Unfortunately, the 360 refurbishment situation is a rather sad state of affairs. Other TOCs seemingly get refurbishments on tap (yes, I know that there are specific reasons behind the Pendo and Northern refurbishments); however, the 360s are in desperate need of interior TLC, yet the DfT won’t even give replacement carpets.
At this rate, I would put money on the EMR brand disappearing before the 360s get refurbished.