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How could Lumo expand/develop/improve?

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TheWalrus

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I read somewhere a few weeks ago that if their plan is approved, Luno would be going into Queen Street? I think this would make a lot of sense!
I also observed while travelling First Class yesterday from Dundee to London, a lot of people got on at Edinburgh but then it mostly cleared out at Newcastle! Not many people were left travelling onto London. Is there a significant flow between Edinburgh and Newcastle or would many of the people likely have come from connecting services i.e. from Glasgow? This would siggest that Lumo would cater for this flow if it is mostly from Newcastle northwards.
 

800001

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I read somewhere a few weeks ago that if their plan is approved, Luno would be going into Queen Street? I think this would make a lot of sense!
I also observed while travelling First Class yesterday from Dundee to London, a lot of people got on at Edinburgh but then it mostly cleared out at Newcastle! Not many people were left travelling onto London. Is there a significant flow between Edinburgh and Newcastle or would many of the people likely have come from connecting services i.e. from Glasgow? This would siggest that Lumo would cater for this flow if it is mostly from Newcastle northwards.
Cleared out at Newcastle? Are you sure on a Sunday? Most LNER trains are full all day.
 

najaB

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I also observed while travelling First Class yesterday from Dundee to London, a lot of people got on at Edinburgh but then it mostly cleared out at Newcastle! Not many people were left travelling onto London.
Was there some specific event on in Newcastle? It's been a while since I travelled down to London on a Sunday but the trains always used to be quite busy all the way.
 

takno

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I read somewhere a few weeks ago that if their plan is approved, Luno would be going into Queen Street? I think this would make a lot of sense!
I also observed while travelling First Class yesterday from Dundee to London, a lot of people got on at Edinburgh but then it mostly cleared out at Newcastle! Not many people were left travelling onto London. Is there a significant flow between Edinburgh and Newcastle or would many of the people likely have come from connecting services i.e. from Glasgow? This would siggest that Lumo would cater for this flow if it is mostly from Newcastle northwards.
I'd say that's pretty unusual. There certainly is some traffic from Edinburgh to Newcastle, and from points north to Newcastle on the trains which go further afield, but it's normally a small fraction of the people travelling from Edinburgh, and in general it's replaced by additional people getting on at Newcastle.
 

danbarjon

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I know that for me personally when I go Glasgow as often as I do I would much prefer a Newcastle to Glasgow QS train rather than Newcastle - Glasgow QS with a change at Edinburgh. Lumo will definitely gain some regular travellers from me and my family.
 
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najaB

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I know that for me personally when I go Glasgow as often as I do I would much prefer a Newcastle to Glasgow QS train rather than Newcastle - Edinburgh - Glasgow QS. Lumo will definitely gain some regular travellers from me and my family.
It took me a moment to parse that as a preference for a through train rather than changing at Edinburgh, since that through train also passes through Edinburgh.
 

ScotTrains

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Newcastle is a popular destination for Glaswegians and with very few direct LNER and XC services now, most people will change at Edinburgh. I think the Lumo service will be very popular from Glasgow.
It just a shame they don't do 1st class as those leisure passenger including myself will still prefer to change at Edinburgh onto a better, 1st class train.

It'll be interesting to see how many Glasgow to Edinburgh passengers choose Lumo over Scotrail especially since Scotrail removed the previously very popular catering service! Perhaps it'll force them to reinstate it!
 

TheWalrus

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Yea I’m sure, there was still a number of us after Newcastle but it was pretty full between Edinburgh and Newcastle, a lot like I say cleared out there. I expected it to be busy after Newcastle too.
 

TheWalrus

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I take it Lumo will be ordering new trains if their application os successful for the Rochdale service? Could they increase their London-Edinburgh-Glasgow service to say two-hourly? If they did this with a First Class offering I would definitely try Lumo. Until their level of service can compete with LNER, I will most likely stick with them.
 

najaB

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If they did this with a First Class offering I would definitely try Lumo.
I thought that one of the things that makes Lumo different from other long-distance operators is specifically that they are all standard-class.
 
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dk1

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I take it Lumo will be ordering new trains if their application os successful for the Rochdale service? Could they increase their London-Edinburgh-Glasgow service to say two-hourly? If they did this with a First Class offering I would definitely try Lumo. Until their level of service can compete with LNER, I will most likely stick with them.

Little to no chance of either.
 

TheWalrus

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I thought that one of the things that makes Lumo different from other long-distance operators is specifically that they are all standard-class.
Different being less valuable as I want to pay for a service I enjoy, if it’s not about the cheapest ticket why would I choose Lumo over the fantastic LNER?

Little to no chance of either.
How do they expect to run the Rochdale and Glasgow service then? I guess the Glasgows could run as extensions maybe a slight rejig of paths but the Rochdale would need new stock.
 

takno

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Different being less valuable as I want to pay for a service I enjoy, if it’s not about the cheapest ticket why would I choose Lumo over the fantastic LNER
You don't choose them. Thousands of other people do because they value a cheaper fare over some moderately more comfortable seats for a lot more money.

The key thing about Lumo is that they offer a decent affordable standard class product, something LNER have completely opted out of
 

Neptune

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Different being less valuable as I want to pay for a service I enjoy, if it’s not about the cheapest ticket why would I choose Lumo over the fantastic LNER?
But are you Lumo’s target market?

The whole idea of it is choice. You choose which suits you best.

If you want first class with at seat meal service you choose LNER.

If you want a low price and don’t care about a buffet or meal then you choose Lumo.
 

dk1

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How do they expect to run the Rochdale and Glasgow service then? I guess the Glasgows could run as extensions maybe a slight rejig of paths but the Rochdale would need new stock.

Of course Rochdale will need extra stock. The Glasgow extensions will be in marginal time. With GC and HT all wanting extra paths, a two hourly Lumo service to Edinburgh is not going to be possible. First class with dining is not what Lumo are about.
 

TheWalrus

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But are you Lumo’s target market?

The whole idea of it is choice. You choose which suits you best.

If you want first class with at seat meal service you choose LNER.

If you want a low price and don’t care about a buffet or meal then you choose Lumo.
Probably not! But if the quality competed with LNER I would certainly be tempted to try. Or even if the meal option similar to LNER was available in Lumo standard again I would be tempted. Although I do think the first class seats on an Azuma Will beat the comfort of Lumo as well. I think the easy answer is Lumo probably isn’t for me, these being the reasons why I am put off defecting from the fantastic first class offering on LNER.

So regarding extra rolling stock for Lumos Rochdale service and Hall trains Sheffield service, I’m guessing they are just waiting for the go-ahead then will immediately order more new 803 and bi modes respectively? There must be a provisional order in place?
 

najaB

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But if the quality competed with LNER I would certainly be tempted to try. Or even if the meal option similar to LNER was available in Lumo standard again I would be tempted.
The point that you seem to be missing is that Lumo isn't trying to be another LNER. They've said themselves that they aren't competing again LNER, they're trying to win customers from EasyJet, et al.
 

800001

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Probably not! But if the quality competed with LNER I would certainly be tempted to try. Or even if the meal option similar to LNER was available in Lumo standard again I would be tempted. Although I do think the first class seats on an Azuma Will beat the comfort of Lumo as well. I think the easy answer is Lumo probably isn’t for me, these being the reasons why I am put off defecting from the fantastic first class offering on LNER.

So regarding extra rolling stock for Lumos Rochdale service and Hall trains Sheffield service, I’m guessing they are just waiting for the go-ahead then will immediately order more new 803 and bi modes respectively? There must be a provisional order in place?
So you’ve never tried Lumo? You maybe surprised if you try!
 

notadriver

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I think a lot of people choose Lumo because they think it’s faster due to less stops. I know of people asking for the next Lumo service even though they have a ticket valid for any TOC.
 

TheWalrus

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So you’ve never tried Lumo? You maybe surprised if you try!
I havent tried Lumo, I would like to one day but I know I really like LNER so it’s one of those things do you risk it And try something new which you might not like or stick to something that you know you will like?
 

800001

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I havent tried Lumo, I would like to one day but I know I really like LNER so it’s one of those things do you risk it And try something new which you might not like or stick to something that you know you will like?
Lumo seating on my Opinion (from actually trying it) is better and more comfortable than LNER first class and standard seating.

They have a trolley of drinks and snacks come through, which admittedly not frequent, but if that’s an issue purchase some foods from the shops at stations before travel.
 

TheWalrus

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Lumo seating on my Opinion (from actually trying it) is better and more comfortable than LNER first class and standard seating.

They have a trolley of drinks and snacks come through, which admittedly not frequent, but if that’s an issue purchase some foods from the shops at stations before travel.
Fair enough, I should try it one day, I do like the LNER meal option though!
 
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