Mine was similar to some others that I've seen here, passenger that had a long day at work and was sleeping with feet up on the chairs on the platform. They were also a little agitated and just wanted to be left alone
I remembered reading on this forum (and on the brief They give you) about not having feet on chairs so I made sure to do my best to have them remove their feet. Also had a casual convo with them just to build "report" so to speak.
They also were feeling a little dizzy or ill when they stood up so I made sure to check if they were alright, and offered some water or medical assistance
Have you had your role play yet?