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Storm Doris Thursday 23rd - Major disruption on some routes

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Failed Unit

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Well they didn't at Kings Cross.

We had a lady at the back of the huge crowd at 9/10/11 shouting "Could you get someone with a loud voice to tell us what is going on" - much to everyone's amusement.

And in response the member of GN platform staff mumbled into their broken loud hailer, and even though I was stood within 10 feet of them, I couldn't hear a word they were saying.

Meanwhile, just generic "its all messed up" statements and nothing meaningful over the station PA.

Kings cross was annoying. For some reason great northern wouldn't use the station PA. best the could turn out in the time I was there was 4 coach trains. I got out at about 1722. Crowds still growing as people could physically get out on all the short trains. Combine no information and short trains and passengers were getting angry.
 

All Line Rover

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Left... Crewe where an extra stop was arranged at 18:55. Now on the run to London running a bit slow but the TM expects arrival 20:25.

Ninety minutes between Crewe and Euston is awfully optimistic even on a good day. Unsurprisingly, the train is getting progressively later as it makes it way towards Euston.
 
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Chelsea played Liverpool last night!

OK seems I got the dates mixed up, but they must have had some reason for attempting to get in or out of Manchester by train.

The theory that other countries rail networks don't have these issues makes me wonder whether they would have some magical solution when bits of station roof fall off and end up on the track or OHLE?
 

edwin_m

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On reading all this I'm extremely glad I managed to find a cheapish Travelodge in London! Hoping EMT are running something like normal tomorrow.
 

fowler9

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Kings cross was annoying. For some reason great northern wouldn't use the station PA. best the could turn out in the time I was there was 4 coach trains. I got out at about 1722. Crowds still growing as people could physically get out on all the short trains. Combine no information and short trains and passengers were getting angry.

Disappointing that passengers got angry over something the staff have no control over. The companies had staff stuck in the wrong place, I would imagine staff going over their hours, trees falling over at random places etc. My sister working for Easyjet had all this today as well. People getting angry with their transport provider over what is an act of god or a force majeure depending on if you are religious or not.
 
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deltic

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Isn't that just how Kings Cross normally looks? Whenever it's shown in newspapers or on tv, there are similar crowds.

I popped into Manchester Piccadilly around lunchtime, where nothing was departing in any direction apart from occasional MIA services. Lots of VTWC staff on the concourse including one with a megaphone who announced complimentary refreshments were being provided.

Outside was an Ellisons coach labelled for Chelsea Football Club. Presumably the team were attempting to catch a train south after playing Liverpool last night.

It was more likely a coach for Chelsea Ladies who were playing away to Manchester City Women in a behind closed doors pre season friendly this afternoon
 

The Rattler

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I've been to Birmingham today from Stamford Lincolnshire.

Journey to Birmingham was good - traveled on the 0906

Coming back has been a nightmare. I ended up coming back via Derby and Leicester.

Train to Stamford eventually arrived in Leicester at about 19:30 after also coming via Derby. Just chatting to the people on the train and apparently it was originally the 13:22 Birmingham to Stansted which got turned back to Birmingham at Coleshill.

It then picked up passengers from the 12:22 which was stranded in front. Apparently it then went back to Birmingham and then left again.

Long day for all - felt sorry for the staff at Leicester - they seemed to be getting very little info.
 

Antman

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Disappointing that passengers got angry over something the staff have no control over.

When I was at Kings Cross early this evening I saw nobody getting angry with the staff. Just people incredulous at the lack of organisation.

By "the staff" I am including the managers who were stood on 9/10/11.

The staff had control over delivering a coherent message to customers. They failed.

They did not use the station PA.

They did not use the departure board screens effectively.

They didn't even have a working loud hailer.

There were a lot of things within the control of the 'staff' to make things better that quite simply were not done.

On the other hand, having walked through St Pancras to get to Kings Cross they seemed to be marvelously organised, barriers information, etc.
 

Qwerty133

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I've been to Birmingham today from Stamford Lincolnshire.

Journey to Birmingham was good - traveled on the 0906

Coming back has been a nightmare. I ended up coming back via Derby and Leicester.

Train to Stamford eventually arrived in Leicester at about 19:30 after also coming via Derby. Just chatting to the people on the train and apparently it was originally the 13:22 Birmingham to Stansted which got turned back to Birmingham at Coleshill.

It then picked up passengers from the 12:22 which was stranded in front. Apparently it then went back to Birmingham and then left again.

Long day for all - felt sorry for the staff at Leicester - they seemed to be getting very little info.

Always the case there for XC services, the 2 sets of staff seem to be very reluctant to talk to each other
 

tankmc

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When I was at Kings Cross early this evening I saw nobody getting angry with the staff. Just people incredulous at the lack of organisation.

By "the staff" I am including the managers who were stood on 9/10/11.

The staff had control over delivering a coherent message to customers. They failed.

They did not use the station PA.

They did not use the departure board screens effectively.

They didn't even have a working loud hailer.

There were a lot of things within the control of the 'staff' to make things better that quite simply were not done.

On the other hand, having walked through St Pancras to get to Kings Cross they seemed to be marvelously organised, barriers information, etc.

Currently stuck at Cambridge after leaving my office 5 hours ago with still no hope of getting home to DOW.

I agree there was no rude passengers or angry passengers just lots of people waiting around. The lack of information is the most frustrating part.

Departure boards not showing any information or that a train was cancelled

Staff telling passengers to try LST when I came from LST and they told me to go to KGX

No announcements apart from an automated announcement that told you nothing

Announcements so quiet on the platforms you could not hear them leading to people all sticking their heads out the door in case a better train was leaving first

staff all crowded in once place at the entrance. There was plenty of staff but getting to them was like reaching for free gold.

I have to say the staff i talked to were calm, pleasant and pretty frank in telling me to not travel


Currently at CAM, there is a lack of replacement buses and information
 

LAX54

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What I don't understand is why the rail network has collapsed so badly despite the forewarning? I've been on trains in Sweden which ploughed through 3 feet of snow, trains in Norway which made light work of a sustained total blizzard and in Germany, despite ice, wind, snow etc causing line obstructions over winter there was nowhere near this level of disruption

But do not Sweden get bad snow and weather 200 days of the year ! ?
 

fowler9

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When I was at Kings Cross early this evening I saw nobody getting angry with the staff. Just people incredulous at the lack of organisation.

By "the staff" I am including the managers who were stood on 9/10/11.

The staff had control over delivering a coherent message to customers. They failed.

They did not use the station PA.

They did not use the departure board screens effectively.

They didn't even have a working loud hailer.

There were a lot of things within the control of the 'staff' to make things better that quite simply were not done.

On the other hand, having walked through St Pancras to get to Kings Cross they seemed to be marvelously organised, barriers information, etc.

Yeah fair enough mate. I just think that sometimes people expect information when there simply is none. What were the staff at St Pancras telling people by the way because from reading through here there was nothing running for a similar amount of time? I ask out of interest, not because I'm being funny with you by the way.
 

Failed Unit

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When I was at Kings Cross early this evening I saw nobody getting angry with the staff. Just people incredulous at the lack of organisation.

By "the staff" I am including the managers who were stood on 9/10/11.

The staff had control over delivering a coherent message to customers. They failed.

They did not use the station PA.

They did not use the departure board screens effectively.

They didn't even have a working loud hailer.

There were a lot of things within the control of the 'staff' to make things better that quite simply were not done.

On the other hand, having walked through St Pancras to get to Kings Cross they seemed to be marvelously organised, barriers information, etc.

The angry passengers I witnessed had a compound of these problems.

A 4 car train to Royston came and went at about 1645. No announcement just got info from stampede of passengers - couldn't board. Then tried 1722 service (unannounced) but got turned back because it was too full. I was one of the last ones to board so could hear the rant. But not using the tools they have - namely the station PA seems odd.

However this is GTR. I have found in the past my train is cancelled by finding out on my phone. They didn't bother telling people via the pa on the full train it didn't have a driver!
 

fowler9

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I was at Liverpool South Parkway between about 17:30 and 18:00 before I gave up and went home. According to the screens a very late running London Midland service was due in at about 17:55. A Trans Pennine service showed up that wasn't on the screens. Shortly afterwards the screens showed an on time running London Midland service which actually showed up a few minutes late if it was indeed the service on the screens. If the staff in the station are getting the same information that shows on the screens what the hell are they meant to tell people is happening. I gave up and went home.
 

PHILIPE

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ATW are showing all Wrexham to Bidston and Blaenau Ffestiniog as cancelled
tomorrow. Suspect unit shortage as they have also posted that many trains will be short formed due to the number of units damaged due to trees winning the tree v train battle. Suspect this is the reason although in case of these routes blamed on weather conditions.

ATW Twitter reports at least 12 trains damaged and more Friday cancellations other than on the routes mentioned above. Never heard of a train starting from Cynghordy before, but there is a train turning back tonight to go to Cardiff in lieu of the 1720 ex Crewe as the 1820 ex Swansea was unable to proceed any further due to a tree. GWR have also lost a 143 following an altercation with a tree on the Barnstaple route.
 

LAX54

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Looking at the BBC website, looks like the Railways fared as well as anyone else today !
 

arb

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At Cambridge tonight at approximately 1740, everything on the departure boards was showing as cancelled or delayed, and there we no annoucements being made about anything. I was trying to get to Ely. There was a Great Northern train parked in platform 6 which I ignored because, well, there are never Great Northern trains in platform 6, so I assumed it was just parked there for convenience and wasn't going to go anywhere soon, because otherwise it would be shown on the departure boards, wouldn't it?

All of a sudden, without warning, a staff member walked up to it, looked at it, and then despatched it. I subsequently asked the staff member where it was going, and got a really detailed answer: it was going to Ely, and that it was doing a shuttle back and forth between Cambridge and Ely because all the lines south of Cambridge and north of Ely were blocked, and I got full details of what was causing the various blockages. I also got explanations of what had happened to various trains to Ely that were completely missing from the departure boards - not showing as delayed or cancelled - just completely absent, as if they'd never been scheduled to run in the first place.

As I waited for a further 40 minutes for the shuttle to get to Ely and come back again, I watched this staff member deal with so many irate people who had formed a massive scrum around him and were simply trying to get information. He did a great job at answering their questions, and did, quite honestly, have an absolute wealth of information about what was happening on the various routes around Cambridge at the time.

But it would all have been so much easier and simpler for everyone if the information had been disseminated properly to everyone in the station over the PA. Staff clearly had information that was useful to people but were either unwilling or unable to use the PA to share it. Why is that? It feels to me that with the amount of automation involved in departure boards and PA announcements nowadays, staff have simply forgotten how useful these systems can actually be in times of disruption.
 

Shaw S Hunter

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While there has clearly been a lot of disruption today I have little sympathy with people's complaints. The trouble with this country is our national trait of "Stiff Upper Lip" or "Keep Calm And Carry On". This prevents most of us from accepting that sometimes the weather is severe enough to make normal life near impossible at least for a while. Comparisons with mainland European countries are pointless as geography prevents them from getting the full effect of Atlantic storms.

We need to be more like residents of the New England states in the US; when severe weather is clearly forecast, which in their case means snow whose depth can be measured in feet, people calmly ensure their food stocks will last the three days that it might take to clear the roads and simply stay at home when the weather hits. Everyone knows the score and accepts it. For some reason we think that bad weather disruption will never apply to us and then become indignant when it does.

It's high time it became acceptable in this country for clear forecasts of severe weather to come attached with a message of "don't travel at all". Sheer madness for railway people to be dealing with countless incidents of lines having to be cleared of debris while still trying to transport the usual hordes. People have criticised the likes of South Eastern for cancelling almost their whole service when severe weather is expected but that at least keeps people from becoming stranded and allows for a coherent resumption of services afterwards.
 

MP33

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I got home on time tonight. When I arrived at Liverpool Street, the concourse was packed with Cambridge lines passengers. My train did not appear at all on the indicator board, then there was an announcement of the platform and it appeared five minutes before scheduled departure.

There did appear to be a number of cancellations later.
 

Antman

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The angry passengers I witnessed had a compound of these problems.

A 4 car train to Royston came and went at about 1645. No announcement just got info from stampede of passengers - couldn't board. Then tried 1722 service (unannounced) but got turned back because it was too full. I was one of the last ones to board so could hear the rant. But not using the tools they have - namely the station PA seems odd.

However this is GTR. I have found in the past my train is cancelled by finding out on my phone. They didn't bother telling people via the pa on the full train it didn't have a driver!

Well I was stood in that same crowd at platforms 9/10/11 at 1645 and managed to get on the slower of the two trains that left about 1722 and I didn't see anyone angry in the crowd or on the train.

People resigned and frustrated at the poor organisation by GTR, but angry, no.

As you mentioned, I only found out about the trains being cancelled from my phone, and not from GTR's website as that fell over with the demand.

From posts on Twitter they managed to get even more incompetent later, letting half empty trains leave whilst not letting people onto the platform who wanted to travel.
 

MadCommuter

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It's high time it became acceptable in this country for clear forecasts of severe weather to come attached with a message of "don't travel at all".

Ifmy employer takes that stance, I'm happy to stay at home and get paid. Sadly, I'm forced to either work the time back or take a day's leave.

I do wonder at the people being interviewed and why they" must" make their journey. There aren't that many reasons I can think of that fit this bill.
 

Groningen

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Main problem was between Koeln and Aachen. A Thalys train hit a tree. Blocking the line both ways.

image.JPG

Source: Aachener Zeitung

Further a tree had fallen on a ICE at Wuppertal Hbf with a fire that quickly was put out by the fireservice.

105306186.jpg

Source: Wuppertaler Rundschau

Also a tree on the S 1 between Düsseldorf and Solingen.
 
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