ScouserGirl
Member
- Joined
- 28 Dec 2015
- Messages
- 219
The text is hideous beyond belief. It is serving only to confuse and baffle. Plenty of people have commented on their twitter feed that it also only deals with London, Birmingham and Glasgow really - no advice if you are traveling from the likes of Crewe, Preston. Milton Keynes etc.
During times of disruption like these someone needs to get these TOCs together and bang some heads. Clearly VT are being left high and dry by others with acceptance being removed pretty much all round on advance tickets. Ticket acceptance therfore is obviously a goodwill thing in these times....it really shouldn't be optional and a plan should be in place to a) protect the customer and b) auto compensate those TOCs who are forced to share some burden.
Virgin Trains Twitter feed can be appalling at times and like you I have noticed it's not giving advice if you are traveling from Crewe etc up to Glasgow, someone told me that Cross Country have started to remove ticket acceptance am not 100% sure how true this is but it wouldn't surprise me to be honest, I do feel sorry for people with advanced tickets as it seems to be proving do difficult for them to get where they are going, I have seen that VT do have very reduced service going on a diversionary route