I was at Dalmuir station just there trying to buy tickets to back home to Oban, I was using an RTV to pay for my ticket, the RTV didn't scan and the person behind the desk made a phone call to another station. They were told by someone on the phone that because it was an LNER voucher I had to travel to Glasgow Central to get them changed to ScotRail vouchers, I mentioned they could be manually entered as some LNER vouchers don't scan but the person behind the desk stated that could not be done.
Has anyone experienced anything like this before?
Has anyone experienced anything like this before?