If only it was that simple. I do agree with your sentiment but unfortunately mismanagement over the past 10 years (some will say more) and the (deliberate) incompetence of the DFT have brought us to where we are today.There's always that Balance between giving overtime and sharing the extra money with existing employees and adding extra staff to cover Sundays. The rule generally wherever I've worked is that overtime should be for exceptional circumstances and if it becomes regular then employ more people
The travelling public are fed up. The staff are fed up. Frontline managers are fed up. The only ones who aren't are those above earning 6 figure salaries (earning a fat bonus), the civil servants in the DFT (earning a fat bonus) and those in Government (earning a fat bonus and an annual, generally above inflation pay rise)....