Following the ORR notice, N.R Euston, is now doing voice announcements for the platforms in advance, and some minutes later, is showing it on the board. Everything falls under the crowd management commitment, and this is an attempt to make it safer for the passengers.
Euston Station, has a lot of points where overcrowding is likely, hence why you are seeing now those colleagues with the speakers. At all times, the colleagues from Network Rail are doing their best to keep the horizontal corridor as clear as possible. Also, the Network Rail Control Room, who is in charge of the boards, will always try to avoid cross-clashing customers between the arrivals and the departures.
Now, on the ramps, there is new signage that clearly states the space limit for the customers that can wait on the ramps.
The traffic in Euston Station is high. Trains have tight turnarounds, and it becomes so difficult to have a good experience, especially when there is disruption.
Tips:
If you want to know the platforms in advance, you can use Real Time Trains website, but be aware that sometimes set swaps may take place last minute.
Stop looking at the board with the "Next fastest trains" when there is disruption. If a train is delayed, it will show the next train available. This may be an hour later.
Bear with the staff members in the station. Avanti and LNR are dependent on Network Rail for the platforms. Sometimes delayed trains will disappear from the board because there are too many trains that need displayed. The delayed trains usually come back fairly quickly on the board. Network Rail sometimes have to be notified about it and it may take a few minutes until they will place it back.
Use Delay Repay whenever you are entitled too.